Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya.

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Front Desk Admin

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma , Professional Certificate

Experience

Location

Nairobi

Job Field

Administration / Facilities

Responsibilities

• Welcome guests and manage check-in, check-out and reservations.
• Handle inquiries, requests and complaints professionally and efficiently.
• Maintain accurate guest records and ensure data confidentiality.
• Coordinate with other departments to ensure smooth guest experiences.
• Process payments, cash handling and daily transactions accurately.
• Exhibit a positive attitude, professionalism and a strong commitment to service excellence.
• Work flexible shifts including weekends and public holidays.

Requirements

• Certificate, Diploma or Degree in Business Administration, Hospitality, Tourism or a related field is required.
• Previous experience in a similar role in the hospitality industry is a must.
• Strong communication and interpersonal skills.
• Proficient in computer applications and hotel management systems (PMS).
• Fluent in English; other languages are an added advantage.

Check how your CV aligns with this job

• Welcome guests and manage check-in, check-out and reservations.
• Handle inquiries, requests and complaints professionally and efficiently.
• Maintain accurate guest records and ensure data confidentiality.
• Coordinate with other departments to ensure smooth guest experiences.
• Process payments, cash handling and daily transactions accurately.
• Exhibit a positive attitude, professionalism and a strong commitment to service excellence.
• Work flexible shifts including weekends and public holidays.

• Strong communication and interpersonal skills.
• Proficient in computer applications and hotel management systems (PMS).
• Fluent in English; other languages are an added advantage.

• Certificate, Diploma or Degree in Business Administration, Hospitality, Tourism or a related field is required.
• Previous experience in a similar role in the hospitality industry is a must.