Background information about the job or company (e.g., role context, company overview)

Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya.

Responsibilities or duties

Receive and manage booking inquiries via phone calls, email, WhatsApp, walk-ins, and online platforms.

Provide prompt, professional, and friendly information to all prospective guests.

Process and manage reservations through the company's booking management system.

Maintain accurate booking records, occupancy schedules, and guest information within the system.

Monitor apartment availability and update rates and inventory as required.

Coordinate guest check-ins and check-outs to ensure a seamless customer experience.

Generate booking confirmations, invoices, receipts, and occupancy reports through the system.

Liaise with housekeeping and maintenance teams to ensure units are guest-ready.

Handle customer complaints and inquiries professionally and promptly.

Maintain front office records and support general administrative functions.

Assist in marketing and promoting available units through online channel

Qualifications or requirements (e.g., education, skills)

Diploma or Degree in Business Administration, Hospitality Management, Real Estate, or a related field.

Proficiency in Microsoft Office applications (Word, Excel, Outlook).

Excellent verbal and written communication skills.

Strong organizational, multitasking, and customer service skills.

Experience needed

Minimum of 2 years' experience in front office administration, reservations, hospitality, or customer service.

Experience using property management systems (PMS), booking platforms, or reservation management software is highly desirable.

• Receive and manage booking inquiries via phone calls, email, WhatsApp, walk-ins, and online platforms.
• Provide prompt, professional, and friendly information to all prospective guests.
• Process and manage reservations through the company's booking management system.
• Maintain accurate booking records, occupancy schedules, and guest information within the system.
• Monitor apartment availability and update rates and inventory as required.
• Coordinate guest check-ins and check-outs to ensure a seamless customer experience.
• Generate booking confirmations, invoices, receipts, and occupancy reports through the system.
• Liaise with housekeeping and maintenance teams to ensure units are guest-ready.
• Handle customer complaints and inquiries professionally and promptly.
• Maintain front office records and support general administrative functions.
• Assist in marketing and promoting available units through online channel

• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and customer service skills.
• Experience using property management systems (PMS), booking platforms, or reservation management software is highly desirable.

• Diploma or Degree in Business Administration, Hospitality Management, Real Estate, or a related field.