We call ourselves The Social House, as we aim to be a Melting Pot for getting people together, and because our way of doing things is perhaps just a little more personable and informal than some. And a touch off-beat: unusual cuisines; unexpected events; untypical meetings; unorthodox interiors; unconventional bedrooms; uncommon people.

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YOU NEED:

Diploma or certificate in Hospitality, Front Office or a related field.

At least 2 years' hotel front-office experience. Practical knowledge of Opera PMS.

Strong communication and problem-solving skills.

Understanding of reservations, billing and payments.

Professional, organised and calm under pressure.

Excellent grooming and telephone etiquette.

Flexible to work shifts,weekends and public holidays.

A strong fit with our brand values.

YOU WILL:

Welcome guests and manage check-ins and check-outs

Handle reservations, room allocations, payments and billing

Respond to guest requests and resolve concerns promptly

Maintain accurate guest and reservation records

Coordinate with Housekeeping, Security and other departments

Manage calls, emails, messages and shift handovers

Promote hotel rooms, dining, events and services

Protect guest information and maintain a welcoming reception area

• Welcome guests and manage check-ins and check-outs
• Handle reservations, room allocations, payments and billing
• Respond to guest requests and resolve concerns promptly
• Maintain accurate guest and reservation records
• Coordinate with Housekeeping, Security and other departments
• Manage calls, emails, messages and shift handovers
• Promote hotel rooms, dining, events and services
• Protect guest information and maintain a welcoming reception area

• Strong communication and problem-solving skills
• Understanding of reservations, billing and payments
• Professional, organised and calm under pressure
• Excellent grooming and telephone etiquette
• Flexible to work shifts,weekends and public holidays
• A strong fit with our brand values

• Diploma or certificate in Hospitality, Front Office or a related field.
• Practical knowledge of Opera PMS.