Accurex Consultants, being founded in 1998, is a Management Consulting center with a highly qualified team of dedicated management & human resource experts. We are the one stop Centre for all of your management and Human Resource needs.

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Front Office, Office Administration

Job TypeFull Time

QualificationDiploma

Experience2 - 3 years

LocationNairobi

Job FieldAdministration / Facilities

Job Role

The Front Office Officer is responsible for managing reception operations, customer interactions, and administrative support. The role ensures smooth communication, professional client handling, and efficient office coordination.

PURPOSE OF THE ROLE

• Provide excellent customer service and first contact support.
• Maintain professional reception and communication standards.
• Support administrative and clerical functions.
• Enhance client satisfaction and organizational image.

DUTIES AND RESPONSIBILITIES

Reception & Client Handling

• Manage incoming calls, emails, and walk-in clients.
• Provide accurate information and direct inquiries appropriately.
• Maintain visitor records and appointment schedules.

Administrative Support

• Handle correspondence, filing, and documentation.
• Support office supplies management and requisitions.
• Assist in scheduling meetings and preparing reports.

Customer Service

• Ensure prompt response to client queries.
• Maintain a welcoming and professional environment.
• Support after-sales service coordination when required.

QUALIFICATIONS

• Diploma in Business Administration, Office Management, or related field.
• Minimum 2–3 years’ experience in front office or administrative roles.
• Proficiency in MS Office and communication tools.

COMPETENCIES

• Reception management
• Communication systems handling
• Record keeping & documentation
• Office administration support

• Manage incoming calls, emails, and walk-in clients.
• Provide accurate information and direct inquiries appropriately.
• Maintain visitor records and appointment schedules.
• Handle correspondence, filing, and documentation.
• Support office supplies management and requisitions.
• Assist in scheduling meetings and preparing reports.
• Ensure prompt response to client queries.
• Maintain a welcoming and professional environment.
• Support after-sales service coordination when required.

• Reception management
• Communication systems handling
• Record keeping & documentation
• Office administration support
• Proficiency in MS Office and communication tools.

• Diploma in Business Administration, Office Management, or related field.
• Minimum 2–3 years’ experience in front office or administrative roles.