Vacancy title:
Front Office Agent

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Admin & Office]

Jobs at:
Argyle Grand Hotel Nairobi

Deadline of this Job:
Monday, October 20 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Wednesday, October 15 2025, Base Salary: Not Disclosed

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Learn more about Argyle Grand Hotel Nairobi
Argyle Grand Hotel Nairobi jobs in Kenya

JOB DETAILS:

Job Purpose:
To be the first point of contact for guests, providing a warm welcome and efficient service throughout their stay. Responsible for handling all front desk tasks, including reservations, check-in, check-out, and providing information.

Key Responsibilities:

• Perform all guest check-in and check-out procedures efficiently using Opera PMS.
• Handle guest reservations, modifications, and cancellations.
• Answer phone calls, direct calls, and respond to guest inquiries.
• Manage cash and credit card transactions accurately.
• Provide information to guests about hotel facilities, services, and local attractions.
• Maintain a neat and organized front desk area.
• Report any guest issues or complaints to the supervisor immediately.

Qualifications & Skills:

• Certificate or Diploma in Front Office Operations or Hospitality.
• Minimum of 1 year of experience in a similar role.
• Proficiency in Opera PMS is mandatory.
• Strong customer service orientation and pleasant personality.
• Ability to work in a fast-paced environment and handle multiple tasks.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Please send your CV to: careers@argylehotelkenya.ke

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