Background

At Mövenpick Hotel & Residences Nairobi we believe in indulgence done right, treating our guests to deliciously fresh cuisine, abundant treats and flavours that are unmistakably Mövenpick, all served with a generous portion of heartfelt care. Explore our Baluba all-day dining restaurant, Kijani Bar and The View, our panoramic revolving restaurant.

Responsibilities

Be the first point of contact and greet guests with a warm welcome every time

Provide efficient, friendly, and professional service to all guests

Show efficiency in constantly striving to provide total customer satisfaction

Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional

Logging all guest requests to ensure they are met within established timeframes

Positively handling guest complaints and escalating as required

Securely storing and delivering guest luggage

Participating in training and development programs to enhance skills and capabilities to increase the guest experience

Assist with valet parking as required

Qualifications

Previous customer service experience, preferably in a Hotel environment

An energetic, team-focused, and can-do attitude individual

Ability to work independently and demonstrate initiative in a dynamic environment

Enthusiasm to connect with guests and to hear their story

Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone

Self-motivated with a positive and professional attitude

Knowledge of Opera PSM is a bonus

Willingness and availability to work flexible hours, including mornings, nights, weekends, and holiday periods

• Be the first point of contact and greet guests with a warm welcome every time
• Provide efficient, friendly, and professional service to all guests
• Show efficiency in constantly striving to provide total customer satisfaction
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional
• Logging all guest requests to ensure they are met within established timeframes
• Positively handling guest complaints and escalating as required
• Securely storing and delivering guest luggage
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience
• Assist with valet parking as required

• Customer service
• Teamwork
• Initiative
• Communication
• Problem-solving
• Opera PSM (bonus)

• Previous customer service experience, preferably in a Hotel environment
• An energetic, team-focused, and can-do attitude individual
• Ability to work independently and demonstrate initiative in a dynamic environment
• Enthusiasm to connect with guests and to hear their story
• Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone
• Self-motivated with a positive and professional attitude
• Knowledge of Opera PSM is a bonus
• Willingness and availability to work flexible hours, including mornings, nights, weekends, and holiday periods