Role Overview

As the first point of contact for patients and visitors, the Front Office Executive ensures a welcoming, efficient, and professional experience at our reception. This critical role supports seamless hospital operations and enhances patient satisfaction.

Responsibilities

• Attend to all visitors coming to the hospital
• Promptly handle all telephone calls and emails at your disposal and escalate appropriately
• Greet and register patients in line with hospital protocols
• Facilitate patient flow by managing appointments and billing processes
• Process payments via cash, cards, mobile money (e.g., M-PESA), and handle insurance pre-authorizations
• Scan, file, and dispatch relevant documents to insurance providers and follow up on approval status
• Guide patients to the appropriate departments or service areas
• Report daily billing summaries to the senior cashier or relevant department
• Maintain an organized and clean reception area, including managing front desk supplies and correspondence

Qualifications

• Diploma in Business Administration, Front Office Operations, or a related field (Accounting or Secretarial studies is a plus)
• Certificate/diploma in medical records would be considered
• At least 1–2 years of experience in a hospital or healthcare front desk role

Skills & Competencies

• Excellent communication and interpersonal ability
• Knowledge of healthcare billing systems and insurance processes
• Proficient in MS Office and/or patient management systems
• Strong attention to detail and excellent time management
• Ability to work under pressure
• High integrity and commitment to confidentiality of patient information
• Flexible schedule (ability to work shifts, nights, weekends if needed)

• Attend to all visitors coming to the hospital
• Promptly handle all telephone calls and emails at your disposal and escalate appropriately
• Greet and register patients in line with hospital protocols
• Facilitate patient flow by managing appointments and billing processes
• Process payments via cash, cards, mobile money (e.g., M-PESA), and handle insurance pre-authorizations
• Scan, file, and dispatch relevant documents to insurance providers and follow up on approval status
• Guide patients to the appropriate departments or service areas
• Report daily billing summaries to the senior cashier or relevant department
• Maintain an organized and clean reception area, including managing front desk supplies and correspondence

• Excellent communication and interpersonal ability
• Knowledge of healthcare billing systems and insurance processes
• Proficient in MS Office and/or patient management systems
• Strong attention to detail and excellent time management
• Ability to work under pressure
• High integrity and commitment to confidentiality of patient information
• Flexible schedule (ability to work shifts, nights, weekends if needed)

• Diploma in Business Administration, Front Office Operations, or a related field (Accounting or Secretarial studies is a plus)
• Certificate/diploma in medical records would be considered
• At least 1–2 years of experience in a hospital or healthcare front desk role