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Front Office Manager job at Diamonds Leisure Beach & Golf Resort
Diamonds Leisure Beach & Golf Resort
Website : https://leisurebeachgolfresort.diamondsresorts.com/
32 Days Ago
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Front Office Manager
2025-10-02T07:42:48+00:00
Diamonds Leisure Beach & Golf Resort
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_8952/logo/Diamonds%20Leisure%20Beach%20&%20Golf%20Resort.png
FULL_TIME
 
DIANI
Nairobi
00100
Kenya
Hospitality, and Tourism
Restaurant & Hospitality
KES
 
MONTH
2025-10-05T17:00:00+00:00
 
Kenya
8

A front office manager oversees the daily operations of an organization's front desk or reception area, ensuring efficient customer service and a smooth, welcoming environment. Key responsibilities include managing staff, handling guest inquiries and complaints, overseeing check-in and check-out processes, coordinating with other departments, and maintaining records. This senior role is common in the hospitality industry (hotels, resorts) but also found in other institutions like hospitals and educational bodies, requiring strong leadership, communication, and problem-solving skills. 

Staff Management: Supervising, training, scheduling, and evaluating front office staff to ensure professional conduct and high service standards. Guest Services: Ensuring exceptional guest experiences by managing inquiries, resolving complaints, and fostering a welcoming atmosphere. Operational Efficiency: Streamlining daily front office operations, including managing reservations, check-in/check-out processes, and coordinating with other departments. Administrative Tasks: Handling tasks such as managing supplies, maintaining records, overseeing mail deliveries, and preparing financial reports. Quality Control: Implementing policies and procedures to maintain high standards of service and guest satisfaction. Communication: Acting as a liaison between the front office and other departments or senior management.
Leadership and Management: The ability to lead and motivate a team effectively. Customer Service: A strong focus on providing excellent customer service and guest satisfaction. Communication: Excellent interpersonal and communication skills to deal with guests and staff. Problem-Solving: The ability to resolve issues and complaints promptly and professionally. Organization: Strong organizational skills to manage multiple tasks and maintain order in a busy environment. Technical Proficiency: Familiarity with hotel management software and administrative procedures.
A background in hospitality or customer service is often preferred.
bachelor degree
24
JOB-68de2cf8dc1b2

Vacancy title:
Front Office Manager

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]

Jobs at:
Diamonds Leisure Beach & Golf Resort

Deadline of this Job:
Sunday, October 5 2025

Duty Station:
DIANI | Nairobi | Kenya

Summary
Date Posted: Thursday, October 2 2025, Base Salary: Not Disclosed

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JOB DETAILS:

A front office manager oversees the daily operations of an organization's front desk or reception area, ensuring efficient customer service and a smooth, welcoming environment. Key responsibilities include managing staff, handling guest inquiries and complaints, overseeing check-in and check-out processes, coordinating with other departments, and maintaining records. This senior role is common in the hospitality industry (hotels, resorts) but also found in other institutions like hospitals and educational bodies, requiring strong leadership, communication, and problem-solving skills. 

 

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
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Job Info
Job Category: Hospitality/ Chef/ Cook jobs in Kenya
Job Type: Full-time
Deadline of this Job: Sunday, October 5 2025
Duty Station: DIANI | Nairobi | Kenya
Posted: 02-10-2025
No of Jobs: 1
Start Publishing: 02-10-2025
Stop Publishing (Put date of 2030): 02-10-2099
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