Vacancy title:
Front Office Manager

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management,Customer Service,Restaurant & Hospitality,Business Operations,Entertainment & Travel]

Jobs at:
Voco Nairobi Airport Suites

Deadline of this Job:
Friday, March 27 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Friday, March 13 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Role Summary:
We are looking for a charismatic and organized Front Office Manager to lead the guest services team. As the first point of contact for our guests, you will ensure a seamless and welcoming experience from check-in to check-out across our 152-room serviced apartment complex.
Key Responsibilities:

• Oversee all front desk operations, including check-in/out, reservations, and concierge services.
• Recruit, train, and supervise the front office team to deliver exceptional guest service.
• Manage room inventory and yield to maximize revenue and occupancy.
• Handle guest feedback and resolve issues promptly and professionally.
  Qualifications:
• Proven experience as a Front Office Manager in a 5-star hotel or serviced apartment complex.
• Pre-opening experience is highly desirable.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in hotel Property Management Systems (PMS).

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested candidates who meet the above qualifications, particularly those with pre-opening experience and a background in 5-star hotel operations, are encouraged to send their applications

Application Deadline: 27th March 2026

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