Background information about the job or company (e.g., role context, company overview)

Career Options Limited is a leading recruitment-consulting firm based in Nairobi Kenya and offering specialized services to effectively manage the entire recruitment process for companies based in Africa and Middle East. We cover various business verticals like Oil and Gas, Power, Green Energy, Engineering, Retail, FMCG, Information Technology, Banking an...

Responsibilities or duties

Front Desk Management

• Greet and welcome clients, visitors, and staff in a professional and friendly manner
• Direct visitors to the appropriate offices, departments, or personnel
• Maintain a clean, organized, and presentable reception area at all times
• Manage visitor logs, access control, and security protocols

Communication & Customer Service.

• Answer, screen, and forward incoming phone calls professionally
• Respond to general inquiries via phone, email, and in person
• Provide accurate information about the company’s services and operations
• Handle customer complaints or concerns and escalate when necessary

Administrative Support

• Perform general administrative duties including filing, photocopying, scanning, and data entry
• Manage incoming and outgoing mail, courier services, and deliveries
• Maintain office supplies inventory and place orders when necessary
• Support scheduling of meetings, appointments, and conference room bookings

Office Coordination.

• Assist in coordinating internal events, meetings, and office activities
• Liaise with vendors, service providers, and building management where required
• Ensure office equipment (printers, phones, etc.) is functioning and report issues promptly

Record Keeping & Documentation

• Maintain accurate records of visitors, calls, and correspondence
• Ensure confidentiality of sensitive information and documents
• Support document preparation and basic reporting tasks

Qualifications or requirements (e.g., education, skills)

Professional Qualifications

Administrative and Support Services

• Diploma or Bachelor’s degree in Business Administration, Office Management, or a related field

Experience needed

Experience. Minimum of 2–3 years’ experience in a front office, receptionist, or administrative role

• Experience in a corporate or professional office environment is preferred

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Greet and welcome clients, visitors, and staff in a professional and friendly manner
• Direct visitors to the appropriate offices, departments, or personnel
• Maintain a clean, organized, and presentable reception area at all times
• Manage visitor logs, access control, and security protocols
• Answer, screen, and forward incoming phone calls professionally
• Respond to general inquiries via phone, email, and in person
• Provide accurate information about the company’s services and operations
• Handle customer complaints or concerns and escalate when necessary
• Perform general administrative duties including filing, photocopying, scanning, and data entry
• Manage incoming and outgoing mail, courier services, and deliveries
• Maintain office supplies inventory and place orders when necessary
• Support scheduling of meetings, appointments, and conference room bookings
• Assist in coordinating internal events, meetings, and office activities
• Liaise with vendors, service providers, and building management where required
• Ensure office equipment (printers, phones, etc.) is functioning and report issues promptly
• Maintain accurate records of visitors, calls, and correspondence
• Ensure confidentiality of sensitive information and documents
• Support document preparation and basic reporting tasks

• Professionalism
• Customer Service
• Communication
• Organization
• Time Management
• Attention to Detail
• Confidentiality
• Basic Administrative Skills

• Diploma or Bachelor’s degree in Business Administration, Office Management, or a related field
• Minimum of 2–3 years’ experience in a front office, receptionist, or administrative role
• Experience in a corporate or professional office environment is preferred