Radisson Hotel Group is one of the world's largest and most dynamic hotel groups with seven distinctive hotel brands with more than 1,100 hotels in destinations around the world. Our portfolio of hotel brands includes: Radisson Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radis...

Read more about this company

Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can! and be a part of our dynamic world of Moment Makers.

We are currently seeking a Receptionist to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As a Receptionist you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

Welcome guests warmly and professionally upon arrival

Perform guest check-in and check-out procedures accurately and efficiently

Handle room allocations, key issuance, and guest information updates

Respond to guest inquiries, requests, and complaints promptly and courteously

Promote hotel services, facilities, and local attractions to guests

Process walk-in reservations and assist with room bookings

Handle payments, billing, and cashiering duties accurately

Balance cash float and prepare end-of-shift reports

Ensure all transactions comply with hotel policies and procedures

Liaise with Housekeeping, Maintenance, Security, and F&B to ensure guest needs are met

Communicate guest preferences, special requests, and VIP information effectively

Handle incoming calls, emails, and messages professionally

Maintain accurate guest records in the Property Management System (PMS)

Prepare daily arrival, departure, and in-house guest reports

Ensure compliance with data protection and confidentiality standards

Uphold the hotel’s brand standards, grooming standards, and service culture

Follow health, safety, and security procedures at all times

Participate in shift handovers and daily briefings

Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field

Minimum 1–2 years’ experience as a hotel receptionist or front office agent

Experience using a Property Management System (PMS) is an added advantage

Flexibility and a positive, Yes I Can! Attitude

An eye for detail

Is a creative problem-solver

Passionate about creating extraordinary service

Ability to work as part of a team to ensure guest satisfaction

Strong verbal communication skills

Likes having fun at work

Experience in a similar position is beneficial but not essential

• Welcome guests warmly and professionally upon arrival
• Perform guest check-in and check-out procedures accurately and efficiently
• Handle room allocations, key issuance, and guest information updates
• Respond to guest inquiries, requests, and complaints promptly and courteously
• Promote hotel services, facilities, and local attractions to guests
• Process walk-in reservations and assist with room bookings
• Handle payments, billing, and cashiering duties accurately
• Balance cash float and prepare end-of-shift reports
• Ensure all transactions comply with hotel policies and procedures
• Liaise with Housekeeping, Maintenance, Security, and F&B to ensure guest needs are met
• Communicate guest preferences, special requests, and VIP information effectively
• Handle incoming calls, emails, and messages professionally
• Maintain accurate guest records in the Property Management System (PMS)
• Prepare daily arrival, departure, and in-house guest reports
• Ensure compliance with data protection and confidentiality standards
• Uphold the hotel’s brand standards, grooming standards, and service culture
• Follow health, safety, and security procedures at all times
• Participate in shift handovers and daily briefings

• Strong verbal communication skills
• An eye for detail
• Creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team
• Flexibility

• Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field
• Minimum 1–2 years’ experience as a hotel receptionist or front office agent
• Experience using a Property Management System (PMS) is an added advantage
• Positive, Yes I Can! Attitude