Front Office Receptionist
2026-03-31T11:59:08+00:00
Radisson Hotel Group
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_4421/logo/Radisson%20Hotel%20Group.png
https://www.radissonhotels.com/en-us/corporate
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Hospitality, and Tourism
Customer Service, Restaurant & Hospitality, Admin & Office
2026-04-04T17:00:00+00:00
8
Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can! and be a part of our dynamic world of Moment Makers. We are currently seeking a Receptionist to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. As a Receptionist you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team. Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
Responsibilities or duties
- Welcome guests warmly and professionally upon arrival
- Perform guest check-in and check-out procedures accurately and efficiently
- Handle room allocations, key issuance, and guest information updates
- Respond to guest inquiries, requests, and complaints promptly and courteously
- Promote hotel services, facilities, and local attractions to guests
- Process walk-in reservations and assist with room bookings
- Handle payments, billing, and cashiering duties accurately
- Balance cash float and prepare end-of-shift reports
- Ensure all transactions comply with hotel policies and procedures
- Liaise with Housekeeping, Maintenance, Security, and F&B to ensure guest needs are met
- Communicate guest preferences, special requests, and VIP information effectively
- Handle incoming calls, emails, and messages professionally
- Maintain accurate guest records in the Property Management System (PMS)
- Prepare daily arrival, departure, and in-house guest reports
- Ensure compliance with data protection and confidentiality standards
- Uphold the hotel’s brand standards, grooming standards, and service culture
- Follow health, safety, and security procedures at all times
- Participate in shift handovers and daily briefings
Qualifications or requirements
- Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field
- Minimum 1–2 years’ experience as a hotel receptionist or front office agent
- Experience using a Property Management System (PMS) is an added advantage
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Likes having fun at work
Experience needed
- Experience in a similar position is beneficial but not essential
Any other provided details
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.
* Welcome guests warmly and professionally upon arrival * Perform guest check-in and check-out procedures accurately and efficiently * Handle room allocations, key issuance, and guest information updates * Respond to guest inquiries, requests, and complaints promptly and courteously * Promote hotel services, facilities, and local attractions to guests * Process walk-in reservations and assist with room bookings * Handle payments, billing, and cashiering duties accurately * Balance cash float and prepare end-of-shift reports * Ensure all transactions comply with hotel policies and procedures * Liaise with Housekeeping, Maintenance, Security, and F&B to ensure guest needs are met * Communicate guest preferences, special requests, and VIP information effectively * Handle incoming calls, emails, and messages professionally * Maintain accurate guest records in the Property Management System (PMS) * Prepare daily arrival, departure, and in-house guest reports * Ensure compliance with data protection and confidentiality standards * Uphold the hotel’s brand standards, grooming standards, and service culture * Follow health, safety, and security procedures at all times * Participate in shift handovers and daily briefings
* Flexibility and a positive, Yes I Can! Attitude * An eye for detail * Creative problem-solver * Passionate about creating extraordinary service * Ability to work as part of a team to ensure guest satisfaction * Strong verbal communication skills * Likes having fun at work
* Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field * Minimum 1–2 years’ experience as a hotel receptionist or front office agent * Experience using a Property Management System (PMS) is an added advantage
JOB-69cbb70c5d269
Vacancy title:
Front Office Receptionist
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Customer Service, Restaurant & Hospitality, Admin & Office]
Jobs at:
Radisson Hotel Group
Deadline of this Job:
Saturday, April 4 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Tuesday, March 31 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can! and be a part of our dynamic world of Moment Makers. We are currently seeking a Receptionist to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. As a Receptionist you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team. Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
Responsibilities or duties
- Welcome guests warmly and professionally upon arrival
- Perform guest check-in and check-out procedures accurately and efficiently
- Handle room allocations, key issuance, and guest information updates
- Respond to guest inquiries, requests, and complaints promptly and courteously
- Promote hotel services, facilities, and local attractions to guests
- Process walk-in reservations and assist with room bookings
- Handle payments, billing, and cashiering duties accurately
- Balance cash float and prepare end-of-shift reports
- Ensure all transactions comply with hotel policies and procedures
- Liaise with Housekeeping, Maintenance, Security, and F&B to ensure guest needs are met
- Communicate guest preferences, special requests, and VIP information effectively
- Handle incoming calls, emails, and messages professionally
- Maintain accurate guest records in the Property Management System (PMS)
- Prepare daily arrival, departure, and in-house guest reports
- Ensure compliance with data protection and confidentiality standards
- Uphold the hotel’s brand standards, grooming standards, and service culture
- Follow health, safety, and security procedures at all times
- Participate in shift handovers and daily briefings
Qualifications or requirements
- Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field
- Minimum 1–2 years’ experience as a hotel receptionist or front office agent
- Experience using a Property Management System (PMS) is an added advantage
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Likes having fun at work
Experience needed
- Experience in a similar position is beneficial but not essential
Any other provided details
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.
Work Hours: 8
Experience in Months: 12
Level of Education: professional certificate
Job application procedure
Apply https://www.radissonhotels.com/en-us/corporate/careers
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