Vacancy title:
Front-Office Supervisor

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management, Customer Service, Restaurant & Hospitality]

Jobs at:
ESERIANI HOTELS & RESORTS

Deadline of this Job:
Tuesday, March 17 2026

Duty Station:
Moi South Lake Road | Naivasha | kenya

Summary
Date Posted: Tuesday, March 17 2026, Base Salary: Not Disclosed

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JOB DETAILS:

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Position: Front-Office Supervisor

Requirements

We are looking for a dedicated and experienced Front-Office Supervisor to join our team. The ideal candidate will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and managing the front office staff. This role requires strong leadership, excellent communication, and problem-solving skills.

Responsibilities

Manage and supervise front desk staff, including scheduling and training.

Ensure efficient check-in and check-out processes.

Handle guest inquiries, complaints, and requests promptly and professionally.

Maintain a high standard of customer service.

Oversee the appearance and cleanliness of the front office area.

Coordinate with other departments to ensure smooth hotel operations.

Qualifications

Diploma in Hospitality Management or related field.

2-3 years of experience in front office or hotel operations.

Strong customer service and communication skills.

Leadership and team supervision ability.

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure
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Deadline: 17th March 2026

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