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Vacancy title:
Front Office/Receptionist
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality, Management, Accounting & Finance, Media, Communications & Writing, Protective Services, Customer Service, Admin & Office]
Jobs at:
Louis Cassive Hotel Mombasa
Deadline of this Job:
Sunday, August 16 2026
Duty Station:
MOMBASA | Mombasa
Summary
Date Posted: Friday, August 14 2026, Base Salary: Not Disclosed
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JOB DETAILS:
FRONT OFFICE / RECEPTIONIST
Job Summary
Responsible for providing professional front-desk and guest services, handling reservations and enquiries, and ensuring a smooth and welcoming experience for guests.
Key Responsibilities
- Welcome and check in/check out guests professionally.
- Handle reservations, bookings, enquiries, and telephone calls.
- Maintain accurate guest records and front-office documentation.
- Provide information about hotel facilities, services, and local attractions.
- Handle guest requests, complaints, and concerns professionally.
- Coordinate with housekeeping, restaurant, security, and other departments.
- Process payments and maintain accurate front-office records where required.
- Maintain confidentiality of guest information.
- Ensure the reception area is clean, organized, and welcoming.
- Prepare relevant reports and perform other duties assigned by management.
Requirements
- Diploma or certificate in Hospitality, Front Office Operations, Tourism, or a related field is preferred.
- Previous hotel or customer-service experience is an advantage.
- Excellent communication and interpersonal skills.
- Professional appearance and strong customer-service orientation.
- Basic computer skills.
Work Hours: 8
Experience in Months: 12
Level of Education: high school
Job application procedure
Interested candidates to submit their resumes, CV and Cover Letter to our WhatsApp: 0107742078 before the deadline.
ONLY SHORTLISTED CVS WILL BE CONTACTED FOR AN INTERVIEW FOR THE JOB POSITION.
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