We Are HIRING

Job Title: GENERAL MANAGER

Industry: Interior Design

Location: Nairobi

Key Responsibilities

• Lead and oversee daily operations across design, sales, project management, and finance departments
• Ensure smooth workflow coordination and achievement of departmental targets
• Improve operational systems, processes, and overall efficiency
• Develop and implement business strategies aligned with company growth objectives
• Drive business expansion, market penetration, and new revenue opportunities
• Support long-term strategic planning and organizational growth
• Lead, mentor, and manage multidisciplinary teams to enhance performance
• Promote a high-performance, collaborative, and results-driven work culture
• Oversee staff training, development, and performance evaluation
• Supervise end-to-end delivery of interior design projects
• Ensure projects are completed on time, within budget, and to quality standards
• Strengthen project management systems and accountability structures
• Manage and maintain strong client relationships
• Serve as escalation point for key client issues and concerns
• Ensure high levels of customer satisfaction and client retention
• Oversee budgeting, forecasting, and overall financial performance
• Implement cost control measures and profitability improvement strategies
• Support financial reporting and decision-making processes
• Ensure compliance with legal, regulatory, and industry standards
• Maintain high-quality service and design delivery standards
• Identify and mitigate operational and financial risks

Key Requirements

• Minimum 5+ years' experience in a senior leadership role (GM/Operations Manager or equivalent)
• Experience in interior design, architecture, construction, or related industry preferred
• Bachelor's degree in Business, Interior Design, Architecture, or related field
• Master's degree or professional certifications are an added advantage
• Strong leadership, communication, and stakeholder management skills
• Proven experience in business strategy, budgeting, and P&L management
• Strong project management experience handling multiple complex projects
• Knowledge of design software (AutoCAD/Revit) is an added advantage

• Lead and oversee daily operations across design, sales, project management, and finance departments
• Ensure smooth workflow coordination and achievement of departmental targets
• Improve operational systems, processes, and overall efficiency
• Develop and implement business strategies aligned with company growth objectives
• Drive business expansion, market penetration, and new revenue opportunities
• Support long-term strategic planning and organizational growth
• Lead, mentor, and manage multidisciplinary teams to enhance performance
• Promote a high-performance, collaborative, and results-driven work culture
• Oversee staff training, development, and performance evaluation
• Supervise end-to-end delivery of interior design projects
• Ensure projects are completed on time, within budget, and to quality standards
• Strengthen project management systems and accountability structures
• Manage and maintain strong client relationships
• Serve as escalation point for key client issues and concerns
• Ensure high levels of customer satisfaction and client retention
• Oversee budgeting, forecasting, and overall financial performance
• Implement cost control measures and profitability improvement strategies
• Support financial reporting and decision-making processes
• Ensure compliance with legal, regulatory, and industry standards
• Maintain high-quality service and design delivery standards
• Identify and mitigate operational and financial risks

• Strong leadership, communication, and stakeholder management skills
• Proven experience in business strategy, budgeting, and P&L management
• Strong project management experience handling multiple complex projects
• Knowledge of design software (AutoCAD/Revit) is an added advantage

• Minimum 5+ years' experience in a senior leadership role (GM/Operations Manager or equivalent)
• Experience in interior design, architecture, construction, or related industry preferred
• Bachelor's degree in Business, Interior Design, Architecture, or related field
• Master's degree or professional certifications are an added advantage