About the Company

Trianum is a premier hospitality management company renowned for delivering exceptional guest experiences, operational efficiency, and commercial success. Our brand promise“Serenity. Be Our Guest.” is at the heart of everything we do, and we are looking for a visionary leader to uphold this standard of excellence.

Job Purpose

The General Manager will take full operational, commercial, and financial responsibility for the property. This strategic leader will drive business growth, mentor a high-performing team, maintain impeccable service standards, and maximize profitability while delivering a serene and unforgettable experience for our guests.

Key Responsibilities

• Operational Leadership: Oversee daily hotel operations across all departments (Front Office, Housekeeping, Food & Beverage, Security, and Maintenance) to ensure seamless service delivery.
• Commercial & Financial Performance: Drive revenue growth, optimize operational costs, manage budgets, and implement strategic marketing plans to meet and exceed financial targets.
• Guest Experience: Maintain high quality and service standards, proactively addressing guest feedback to consistently deliver our promise of Serenity.
• Team Development: Recruit, mentor, and inspire a cohesive hospitality team, fostering a positive, professional, and growth-oriented work environment.
• Compliance & Standards: Ensure the property remains fully compliant with local hospitality regulations, occupational health and safety standards, and Trianum’s internal policies.

General Requirements & Experience

• Leadership Profile: A proven, strategic hospitality leader with a strong passion for people, service refinement, and business development.
• Industry Experience: Extensive management experience in hotels, serviced apartments, or high-end resorts (specific structural and years-of-experience requirements are detailed on the official hiring poster).
• Skills:
  • Outstanding commercial acumen with a solid understanding of revenue management and financial reporting.
  • Exceptional interpersonal, communication, and relationship-building skills.
  • Strong problem-solving abilities with a calm, composed demeanor under pressure.

• Oversee daily hotel operations across all departments (Front Office, Housekeeping, Food & Beverage, Security, and Maintenance) to ensure seamless service delivery.
• Drive revenue growth, optimize operational costs, manage budgets, and implement strategic marketing plans to meet and exceed financial targets.
• Maintain high quality and service standards, proactively addressing guest feedback to consistently deliver our promise of Serenity.
• Recruit, mentor, and inspire a cohesive hospitality team, fostering a positive, professional, and growth-oriented work environment.
• Ensure the property remains fully compliant with local hospitality regulations, occupational health and safety standards, and Trianum’s internal policies.

• Outstanding commercial acumen with a solid understanding of revenue management and financial reporting.
• Exceptional interpersonal, communication, and relationship-building skills.
• Strong problem-solving abilities with a calm, composed demeanor under pressure.

• A proven, strategic hospitality leader with a strong passion for people, service refinement, and business development.
• Extensive management experience in hotels, serviced apartments, or high-end resorts (specific structural and years-of-experience requirements are detailed on the official hiring poster).