The General Manager – Outpatient Services is responsible for providing strategic and operational leadership for all outpatient services within the hospital. The role ensures efficient service delivery, high-quality patient-centered care, optimal resource utilization, strong financial performance, and continuous operational improvement while achieving departmental quality and performance objectives.

• Provide overall leadership and management of outpatient services.
• Develop and implement operational strategies aligned with hospital objectives.
• Improve patient flow, service quality, operational efficiency, and patient satisfaction.
• Ensure efficient daily outpatient operations and service availability.
• Allocate staffing and operational resources effectively.
• Monitor departmental performance indicators.
• Implement continuous improvement initiatives to achieve operational targets.
• Develop and implement departmental policies, procedures, and service standards.
• Ensure compliance with quality, safety, and regulatory requirements.
• Monitor patient feedback and complaints and implement corrective actions.
• Coordinate outpatient clinics, diagnostic services, nursing teams, and support departments.
• Ensure seamless patient care across multidisciplinary teams.
• Promote collaboration between outpatient services and other hospital departments.
• Maintain efficient patient care pathways.
• Prepare departmental budgets.
• Monitor departmental expenditures.
• Ensure cost-effective utilization of financial, human, and operational resources.
• Support business development initiatives to increase outpatient utilization and revenue growth.
• Lead, mentor, and supervise departmental managers, supervisors, and staff.
• Foster a high-performance culture.
• Support staff development and performance management.
• Promote accountability and operational excellence.
• Prepare operational reports and performance analyses.
• Present recommendations to hospital management.
• Ensure accurate documentation and reporting.
• Maintain compliance with hospital policies and regulatory requirements.

• Healthcare operations management
• Hospital administration
• Outpatient services management
• Strategic planning
• Operational management
• Performance management
• Quality improvement
• Financial management
• Budgeting
• Hospital information systems
• Microsoft Office Suite
• Data reporting tools
• Business development
• Operational reporting
• Resource management
• Leadership
• People management
• Written communication
• Verbal communication
• Interpersonal communication
• Strategic thinking
• Customer service orientation
• Patient-centered care
• Problem solving
• Decision making
• Conflict resolution
• Analytical thinking
• Ability to manage multiple priorities
• Professionalism
• Accountability
• Integrity

• Bachelor's degree in Healthcare Management
• Bachelor's degree in Business Administration
• Bachelor's degree in Hospital Administration
• Bachelor's degree in Public Health
• Bachelor's degree in Nursing
• Bachelor's degree in a related field
• Master's degree in Healthcare Management
• Master of Business Administration (MBA)
• Master's degree in Hospital Administration
• Master's degree in Public Health
• Master's degree in a related field
• 7 years of experience in healthcare operations, hospital administration, or outpatient services management.
• 5 years of supervisory experience.
• Experience in strategic planning, budgeting, performance management, operational improvement, and multidisciplinary team leadership.