Background information about the job or company (e.g., role context, company overview)

ACLED is growing and provides multiple paths for advancement. Many members of our management team started as data coders at ACLED and now work in a wide range of positions in both the Research & Communications and Programs & Operations departments.

Responsibilities or duties

The Global Crisis Coder Will be responsible for the following tasks:

• Step in as the primary coder for daily data production during major conflict crises globally, as declared by the client or ACLED.
• Produce daily uploads of ACLED’s conflict event data, utilizing existing sourcing lists, methodologies, and translation tools.
• Execute the daily data upload using the existing expedited data process and on client portals.
• Maintain the same data quality and output as regular weekly releases.
• Serve as the primary coder during a crisis, receiving local expert knowledge and data review support from the Researchers.
• Support in coordinating crisis coding by maintaining active communication between the Researcher(s), desk management, and the crisis coder team.
• When not actively coding for a crisis, contribute to the work of the Quality Assurance team or the regional desks. Such tasks can include but are not limited to:
  • Assist in the coding and review of new sources or supplemental data.
  • Monitor data submissions for accuracy, consistency, and methodological compliance, identifying trends, gaps, or changes, and implementing corrective actions through regular QA checks and the new monthly Final Review system.
  • Support larger QA projects, plan and coordinate QA-specific reviews using Asana, aligning tasks and activities with team priorities and timelines.
  • Contribute to the development of ACLED methodology through reviewing resources and familiarizing themselves with ACLED guides, FAQs, and other materials.
  • Provide specific ad hoc support to GDC Desks on real-time coding and other coding-related needs;
  • Engage in methodology and QA discussions during weekly team meetings.
  • Other ad hoc responsibilities as defined by the Supervisor.

Qualifications or requirements (e.g., education, skills)

ACLED is seeking applicants who meet the following requirements/skills:

• Ability to be flexible and adaptable when facing new coding situations, ad-hoc work assignments, and shifts in focus (essential).
• In-depth knowledge of ACLED’s general methodology, multiple regional methodologies, and commitment to data accuracy (essential).
• Familiarity with coding rules in Africa and/or the Middle East is highly desired.
• Showed versatility by taking on different roles and providing ad-hoc assistance across various desks.
• Strong analytical skills with the ability to interpret data considering regional conflict context (essential).
• Strong proficiency in Excel (essential); experience with formulas and data manipulation, including handling large datasets (extracting, combining, and modifying data) while ensuring data accuracy and integrity; experience with PowerBI and Tableau are a plus.
• Demonstrated ability to work independently, keep deadlines, and prioritize tasks effectively and work under pressure of daily deadlines within crisis situations.
• Problem solving and result-oriented approach, with high capacity for time management and strong communication skills.
• Exceptional attention to detail and openness to feedback (essential).
• Excellent written and spoken English communication skills.
• Fluency in other languages, particularly French, and/or Arabic, is highly desired.

Experience needed

Candidates located in Asia or the Americas timezones are highly preferred.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Availability to work on weekends. Standard working days are Monday to Friday. However, weekend work may be required during "crisis coding" periods.

• Step in as the primary coder for daily data production during major conflict crises globally, as declared by the client or ACLED.
• Produce daily uploads of ACLED’s conflict event data, utilizing existing sourcing lists, methodologies, and translation tools.
• Execute the daily data upload using the existing expedited data process and on client portals.
• Maintain the same data quality and output as regular weekly releases.
• Serve as the primary coder during a crisis, receiving local expert knowledge and data review support from the Researchers.
• Support in coordinating crisis coding by maintaining active communication between the Researcher(s), desk management, and the crisis coder team.
• When not actively coding for a crisis, contribute to the work of the Quality Assurance team or the regional desks. Such tasks can include but are not limited to:
• Assist in the coding and review of new sources or supplemental data.
• Monitor data submissions for accuracy, consistency, and methodological compliance, identifying trends, gaps, or changes, and implementing corrective actions through regular QA checks and the new monthly Final Review system.
• Support larger QA projects, plan and coordinate QA-specific reviews using Asana, aligning tasks and activities with team priorities and timelines.
• Contribute to the development of ACLED methodology through reviewing resources and familiarizing themselves with ACLED guides, FAQs, and other materials.
• Provide specific ad hoc support to GDC Desks on real-time coding and other coding-related needs;
• Engage in methodology and QA discussions during weekly team meetings.
• Other ad hoc responsibilities as defined by the Supervisor.

• Ability to be flexible and adaptable when facing new coding situations, ad-hoc work assignments, and shifts in focus (essential).
• In-depth knowledge of ACLED’s general methodology, multiple regional methodologies, and commitment to data accuracy (essential).
• Familiarity with coding rules in Africa and/or the Middle East is highly desired.
• Showed versatility by taking on different roles and providing ad-hoc assistance across various desks.
• Strong analytical skills with the ability to interpret data considering regional conflict context (essential).
• Strong proficiency in Excel (essential); experience with formulas and data manipulation, including handling large datasets (extracting, combining, and modifying data) while ensuring data accuracy and integrity; experience with PowerBI and Tableau are a plus.
• Demonstrated ability to work independently, keep deadlines, and prioritize tasks effectively and work under pressure of daily deadlines within crisis situations.
• Problem solving and result-oriented approach, with high capacity for time management and strong communication skills.
• Exceptional attention to detail and openness to feedback (essential).
• Excellent written and spoken English communication skills.
• Fluency in other languages, particularly French, and/or Arabic, is highly desired.

• BA/BSc/HND
• Ability to be flexible and adaptable when facing new coding situations, ad-hoc work assignments, and shifts in focus (essential).
• In-depth knowledge of ACLED’s general methodology, multiple regional methodologies, and commitment to data accuracy (essential).
• Familiarity with coding rules in Africa and/or the Middle East is highly desired.
• Showed versatility by taking on different roles and providing ad-hoc assistance across various desks.
• Strong analytical skills with the ability to interpret data considering regional conflict context (essential).
• Strong proficiency in Excel (essential); experience with formulas and data manipulation, including handling large datasets (extracting, combining, and modifying data) while ensuring data accuracy and integrity; experience with PowerBI and Tableau are a plus.
• Demonstrated ability to work independently, keep deadlines, and prioritize tasks effectively and work under pressure of daily deadlines within crisis situations.
• Problem solving and result-oriented approach, with high capacity for time management and strong communication skills.
• Exceptional attention to detail and openness to feedback (essential).
• Excellent written and spoken English communication skills.
• Fluency in other languages, particularly French, and/or Arabic, is highly desired.