HelpAge International (www.helpage.org) is the secretariat to the HelpAge Global Network, which brings together a wide range of organisations and individuals working to promote the rights and meet the needs of older women and men, nationally and/or internationally.

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Global Operations Business Partner

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

Location

Nairobi

Job Field

Project Management

Key areas for impact/influence and responsibilities

To make an impact and influence, the role holder will:

Operational Systems, Policies, and Services

Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment and systems.

Provide operational advice and support to Global Teams and clusters in London and overseas.

Support localisation processes, including country office operations and the legal, compliance and administrative processes involved in office closures.

Manage the procurement of relevant insurance and ensure adequate coverage in the necessary areas – travel, office, operational risks etc

Support effective use of the organization’s CRM (Salesforce) and collaborate with other teams to ensure prompt publishing of IATI data

Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.

People Management and Collaboration

Line manage Operations staff and coordinate communities of practice across operational areas.

Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.

Skills and experience required

The successful candidate will bring:

Experience managing projects and task groups to improve operational practice and processes.

Strong analytical skills, including data analysis, reporting, and identification of trends.

Knowledge of best practice across multiple operational areas such as partnership and contract management, data protection, security, environment, and IT.

Experience delivering training and providing operational and IT support in an international organisation, both remotely and in person.

Ability to provide efficient, responsive operational and administrative support within a changing organisational context.

Strong collaboration skills and ability to work across teams, functions, and with external partners.

Alignment with HelpAge values: impact, learning, partnership, and inclusion

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• Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment and systems.
• Provide operational advice and support to Global Teams and clusters in London and overseas.
• Support localisation processes, including country office operations and the legal, compliance and administrative processes involved in office closures.
• Manage the procurement of relevant insurance and ensure adequate coverage in the necessary areas – travel, office, operational risks etc
• Support effective use of the organization’s CRM (Salesforce) and collaborate with other teams to ensure prompt publishing of IATI data
• Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.
• Line manage Operations staff and coordinate communities of practice across operational areas.
• Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.

• Experience managing projects and task groups to improve operational practice and processes.
• Strong analytical skills, including data analysis, reporting, and identification of trends.
• Knowledge of best practice across multiple operational areas such as partnership and contract management, data protection, security, environment, and IT.
• Experience delivering training and providing operational and IT support in an international organisation, both remotely and in person.
• Ability to provide efficient, responsive operational and administrative support within a changing organisational context.
• Strong collaboration skills and ability to work across teams, functions, and with external partners.
• Alignment with HelpAge values: impact, learning, partnership, and inclusion

• BA/BSc/HND