Background

Our client, a well-established serviced apartments operator in Nyali, Mombasa, is seeking a results-driven Guest Relations & Property Coordinator to lead daily operations, optimize revenue, and strengthen the property’s online presence.

This role is ideal for a proactive, commercially minded hospitality professional with hands-on experience in operations supervision, Online Travel Agency management, and delivering exceptional guest experiences.

Key Responsibilities

• Oversee day-to-day serviced apartment operations to ensure smooth service delivery and an excellent guest experience from check-in to checkout.
• Supervise housekeeping and caretaker teams, ensuring high standards of cleanliness, hygiene, maintenance, and overall property presentation.
• Manage guest relations, handle complaints professionally, and resolve operational issues promptly to maintain high satisfaction and positive reviews.
• Manage apartment inventory, availability, and pricing across travel platforms to maximize occupancy and revenue.
• Monitor market trends, demand patterns, and competitor pricing, applying data-driven pricing and revenue optimization strategies.
• Oversee digital presence including travel platform listings, social media platforms, and online guest reviews to strengthen brand visibility and reputation.
• Ensure accurate use of the Property Management System (PMS) for bookings, reporting, reconciliations, and operational tracking, while supporting management reports.

Key Qualifications

• Degree or Diploma in Hospitality Management, Property Management, Marketing, or a related field.
• Prior experience in serviced apartments, hospitality operations, or a similar supervisory role.
• Hands-on experience with Property Management Systems (PMS) (experience with multiple systems is an advantage).
• Strong background in guest services, operations supervision, and team leadership.

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***

• Oversee day-to-day serviced apartment operations to ensure smooth service delivery and an excellent guest experience from check-in to checkout.
• Supervise housekeeping and caretaker teams, ensuring high standards of cleanliness, hygiene, maintenance, and overall property presentation.
• Manage guest relations, handle complaints professionally, and resolve operational issues promptly to maintain high satisfaction and positive reviews.
• Manage apartment inventory, availability, and pricing across travel platforms to maximize occupancy and revenue.
• Monitor market trends, demand patterns, and competitor pricing, applying data-driven pricing and revenue optimization strategies.
• Oversee digital presence including travel platform listings, social media platforms, and online guest reviews to strengthen brand visibility and reputation.
• Ensure accurate use of the Property Management System (PMS) for bookings, reporting, reconciliations, and operational tracking, while supporting management reports.

• Operations supervision
• Online Travel Agency management
• Guest relations
• Property Management System (PMS)
• Team leadership
• Revenue optimization
• Digital presence management

• Degree or Diploma in Hospitality Management, Property Management, Marketing, or a related field.
• Prior experience in serviced apartments, hospitality operations, or a similar supervisory role.
• Hands-on experience with Property Management Systems (PMS) (experience with multiple systems is an advantage).
• Strong background in guest services, operations supervision, and team leadership.