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HR & Admin Officer

Job TypeFull Time

QualificationBA/BSc/HND

Experience3 - 5 years

LocationNairobi

Job FieldHuman Resources / HR

Job Summary

Our client is seeking a highly organized and proactive HR & Admin Officer to oversee all Human Resource and Administrative functions. The ideal candidate will play a critical role in ensuring effective workforce planning, employee discipline, staff welfare, compliance with labor laws, and smooth day-to-day administrative operations in a fast-paced hospitality environment.

The role requires someone capable of managing both strategic and operational HR functions while supporting restaurant operations through strong people management, scheduling coordination, compliance monitoring, and administrative efficiency.

Key Responsibilities

Human Resource Management

• Manage the full employee lifecycle including recruitment, selection, onboarding, probation management, confirmation, transfers, promotions, and exits.
• Lead recruitment efforts for restaurant positions.
• Coordinate staff induction to ensure all new hires understand company culture, SOPs, hygiene standards, service expectations, and workplace policies.
• Maintain and regularly update employee records, contracts, leave records, disciplinary records, and statutory documentation.
• Monitor employee probation periods and coordinate timely performance reviews and confirmations.
• Develop and implement HR policies, SOPs, and employee handbooks aligned with hospitality industry standards.
• Handle disciplinary processes including investigations, issuance of warning letters, hearings, suspensions, and terminations in line with company policy and the Kenyan Employment Act.
• Manage employee grievances, conflict resolution, and disciplinary concerns to foster a healthy working environment.
• Support management in performance management by tracking KPIs, attendance, customer service standards, and employee productivity.
• Coordinate employee engagement initiatives to improve morale, motivation, and retention.

Attendance, Scheduling & Workforce Planning

• Monitor daily staff attendance, punctuality, absenteeism, lateness, and shift adherence.
• Coordinate shift scheduling and manpower allocation to ensure adequate staffing during peak and off-peak restaurant hours.
• Track overtime, off days, public holiday work, and shift rotations for payroll processing.
• Work closely with department supervisors to address attendance and productivity concerns.
• Develop staffing forecasts based on business demands, seasonality, and operational needs.

Payroll & Statutory Compliance

• Prepare and verify monthly payroll inputs including attendance summaries, overtime, leave deductions, salary adjustments, commissions, and penalties where applicable.
• Ensure accurate statutory deductions and submissions.
• Administer employee benefits and welfare programs.
• Support payroll reconciliation and ensure salary processing is timely and accurate.

Training & Compliance

• Ensure compliance with labor laws, health and safety regulations, and internal policies.
• Conduct periodic audits to ensure adherence to HR procedures and operational standards.
• Identify training needs and coordinate staff trainings.

Administrative & Operations Support

• Oversee day-to-day administrative operations to ensure smooth running of the restaurant.
• Manage procurement and availability of office and operational supplies including stationery, uniforms, PPE, and cleaning materials.
• Maintain proper filing systems for HR and administrative records.
• Monitor asset issuance and maintain inventory/accountability records.
• Liaise with external service providers including security, maintenance, cleaning, internet, and utility vendors.
• Coordinate meetings, prepare minutes, reports, and internal communications.
• Support management in implementing policies, procedures, and workplace standards across all departments.

Restaurant-Specific Operational Oversight

• Monitor employee grooming, hygiene, and uniform compliance daily.
• Ensure adherence to restaurant SOPs, service protocols, and brand standards.
• Assist management in handling customer-related escalations involving staff conduct or service delivery.
• Monitor staff turnover trends and recommend retention strategies.
• Support in enforcing cash handling controls and accountability measures for operational staff.

Qualifications & Experience

• Bachelor’s degree in Human Resource Management, Business Administration, or related field.
• Minimum 3–5 years of experience in an HR & Admin role, preferably in the hospitality industry.
• Membership with Institute of Human Resource Management (IHRM) is an added advantage.
• Strong understanding of Kenyan Labour Laws, disciplinary procedures, and HR best practices.
• Experience handling shift-based or high-volume workforce operations is highly preferred.
• Proficiency in payroll processing and HR reporting.
• Strong leadership, conflict resolution, and interpersonal skills.
• Excellent communication and organizational abilities.
• High integrity, professionalism, confidentiality, and ability to work under pressure.

• Manage the full employee lifecycle including recruitment, selection, onboarding, probation management, confirmation, transfers, promotions, and exits.
• Lead recruitment efforts for restaurant positions.
• Coordinate staff induction to ensure all new hires understand company culture, SOPs, hygiene standards, service expectations, and workplace policies.
• Maintain and regularly update employee records, contracts, leave records, disciplinary records, and statutory documentation.
• Monitor employee probation periods and coordinate timely performance reviews and confirmations.
• Develop and implement HR policies, SOPs, and employee handbooks aligned with hospitality industry standards.
• Handle disciplinary processes including investigations, issuance of warning letters, hearings, suspensions, and terminations in line with company policy and the Kenyan Employment Act.
• Manage employee grievances, conflict resolution, and disciplinary concerns to foster a healthy working environment.
• Support management in performance management by tracking KPIs, attendance, customer service standards, and employee productivity.
• Coordinate employee engagement initiatives to improve morale, motivation, and retention.
• Monitor daily staff attendance, punctuality, absenteeism, lateness, and shift adherence.
• Coordinate shift scheduling and manpower allocation to ensure adequate staffing during peak and off-peak restaurant hours.
• Track overtime, off days, public holiday work, and shift rotations for payroll processing.
• Work closely with department supervisors to address attendance and productivity concerns.
• Develop staffing forecasts based on business demands, seasonality, and operational needs.
• Prepare and verify monthly payroll inputs including attendance summaries, overtime, leave deductions, salary adjustments, commissions, and penalties where applicable.
• Ensure accurate statutory deductions and submissions.
• Administer employee benefits and welfare programs.
• Support payroll reconciliation and ensure salary processing is timely and accurate.
• Ensure compliance with labor laws, health and safety regulations, and internal policies.
• Conduct periodic audits to ensure adherence to HR procedures and operational standards.
• Identify training needs and coordinate staff trainings.
• Oversee day-to-day administrative operations to ensure smooth running of the restaurant.
• Manage procurement and availability of office and operational supplies including stationery, uniforms, PPE, and cleaning materials.
• Maintain proper filing systems for HR and administrative records.
• Monitor asset issuance and maintain inventory/accountability records.
• Liaise with external service providers including security, maintenance, cleaning, internet, and utility vendors.
• Coordinate meetings, prepare minutes, reports, and internal communications.
• Support management in implementing policies, procedures, and workplace standards across all departments.
• Monitor employee grooming, hygiene, and uniform compliance daily.
• Ensure adherence to restaurant SOPs, service protocols, and brand standards.
• Assist management in handling customer-related escalations involving staff conduct or service delivery.
• Monitor staff turnover trends and recommend retention strategies.
• Support in enforcing cash handling controls and accountability measures for operational staff.

• Strong leadership skills
• Conflict resolution skills
• Interpersonal skills
• Excellent communication abilities
• Excellent organizational abilities
• Proficiency in payroll processing
• Proficiency in HR reporting
• Strong understanding of Kenyan Labour Laws
• Strong understanding of disciplinary procedures
• Strong understanding of HR best practices

• Bachelor’s degree in Human Resource Management, Business Administration, or related field.
• Minimum 3–5 years of experience in an HR & Admin role, preferably in the hospitality industry.
• Membership with Institute of Human Resource Management (IHRM) is an added advantage.
• Strong understanding of Kenyan Labour Laws, disciplinary procedures, and HR best practices.
• Experience handling shift-based or high-volume workforce operations is highly preferred.
• Proficiency in payroll processing and HR reporting.
• Strong leadership, conflict resolution, and interpersonal skills.
• Excellent communication and organizational abilities.
• High integrity, professionalism, confidentiality, and ability to work under pressure.