Background

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent.

Key Responsibilities

Recruitment & Talent Acquisition

• Manage full-cycle recruitment including sourcing, screening, interviewing, and hiring
• Develop and implement effective recruitment strategies to attract top talent
• Partner with department heads to define hiring needs and develop job descriptions
• Oversee onboarding to ensure seamless employee integration
• Build and maintain talent pipelines and external recruitment partnerships

Employee Relations & Engagement

• Act as the primary point of contact for employee concerns and inquiries
• Facilitate conflict resolution and handle disciplinary processes where necessary
• Conduct exit interviews and analyze trends to improve retention
• Drive employee engagement initiatives and foster a positive workplace culture
• Administer engagement surveys and recommend actionable improvements

Performance Management

• Administer and continuously improve the performance management framework
• Train and support managers on performance reviews and coaching
• Monitor performance cycles and ensure alignment with business objectives
• Support performance improvement plans and track outcomes
• Report on performance metrics and insights

Learning & Development

• Identify training needs through data analysis and stakeholder engagement
• Coordinate training programs, workshops, and development initiatives
• Manage the learning and development calendar and budget
• Evaluate training effectiveness and recommend improvements
• Support employee career development and succession planning

HR Compliance & Administration

• Maintain accurate employee records in compliance with Kenyan labor laws
• Ensure compliance with statutory requirements (NSSF, SHA, PAYE) in collaboration with payroll
• Develop, update, and communicate HR policies and procedures
• Manage leave and attendance tracking systems

Compensation & Payroll Support

• Collaborate with finance on payroll preparation and processing
• Ensure accurate payroll data (new hires, exits, changes)
• Administer employee benefits and handle related queries
• Support compensation reviews and benchmarking exercises

HR Reporting & Analytics

• Prepare periodic HR reports for management
• Analyze HR data and provide actionable insights
• Maintain HR dashboards and key performance indicators
• Support HR budgeting and cost monitoring
• Generate ad-hoc reports as required

Qualifications & Experience

Education

• Bachelor's degree in Human Resource Management or a related field
• Professional certification (CHRP or equivalent) is highly desirable
• Membership with IHRM is required

Experience

• Minimum 3–4 years of progressive HR Generalist experience
• Proven experience in recruitment and employee relations
• Experience in a fast-paced or tech-driven environment is an added advantage
• Strong knowledge of Kenyan labor laws and HR best practices
• Proficiency in HRIS and Microsoft Office tools

Core Competencies

• Strong communication and interpersonal skills
• Problem-solving and critical thinking ability
• High level of confidentiality and professionalism
• Strong attention to detail and organizational skills
• Ability to build trust and influence stakeholders
• Adaptability in a fast-changing environment

• Manage full-cycle recruitment including sourcing, screening, interviewing, and hiring
• Develop and implement effective recruitment strategies to attract top talent
• Partner with department heads to define hiring needs and develop job descriptions
• Oversee onboarding to ensure seamless employee integration
• Build and maintain talent pipelines and external recruitment partnerships
• Act as the primary point of contact for employee concerns and inquiries
• Facilitate conflict resolution and handle disciplinary processes where necessary
• Conduct exit interviews and analyze trends to improve retention
• Drive employee engagement initiatives and foster a positive workplace culture
• Administer engagement surveys and recommend actionable improvements
• Administer and continuously improve the performance management framework
• Train and support managers on performance reviews and coaching
• Monitor performance cycles and ensure alignment with business objectives
• Support performance improvement plans and track outcomes
• Report on performance metrics and insights
• Identify training needs through data analysis and stakeholder engagement
• Coordinate training programs, workshops, and development initiatives
• Manage the learning and development calendar and budget
• Evaluate training effectiveness and recommend improvements
• Support employee career development and succession planning
• Maintain accurate employee records in compliance with Kenyan labor laws
• Ensure compliance with statutory requirements (NSSF, SHA, PAYE) in collaboration with payroll
• Develop, update, and communicate HR policies and procedures
• Manage leave and attendance tracking systems
• Collaborate with finance on payroll preparation and processing
• Ensure accurate payroll data (new hires, exits, changes)
• Administer employee benefits and handle related queries
• Support compensation reviews and benchmarking exercises
• Prepare periodic HR reports for management
• Analyze HR data and provide actionable insights
• Maintain HR dashboards and key performance indicators
• Support HR budgeting and cost monitoring
• Generate ad-hoc reports as required

• Strong communication and interpersonal skills
• Problem-solving and critical thinking ability
• High level of confidentiality and professionalism
• Strong attention to detail and organizational skills
• Ability to build trust and influence stakeholders
• Adaptability in a fast-changing environment
• Proficiency in HRIS and Microsoft Office tools

• Bachelor's degree in Human Resource Management or a related field
• Professional certification (CHRP or equivalent) is highly desirable
• Membership with IHRM is required
• Minimum 3–4 years of progressive HR Generalist experience
• Proven experience in recruitment and employee relations
• Experience in a fast-paced or tech-driven environment is an added advantage
• Strong knowledge of Kenyan labor laws and HR best practices