Fanisi is a HR consulting and management company that guides enterprises in setting up management and development of their workforce. We support Small and Medium Enterprises to excel in improving the people component of their businesses and organizations by building human capital through developing employee related policies and practices, staff training and...

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HR Operations Consultant

Job Summary

The HR Operations Consultant is responsible for supporting the delivery of HR consulting services to clients by working closely with Account Managers and the Lead Consultant. The role ensures the consistent execution of HR operational processes, adherence to internal Standard Operating Procedures (SOPs), and high-quality service delivery across all client accounts.

The consultant will support Account Managers in managing client engagements, assist the Lead Consultant in designing and delivering training and capacity-building programs, contribute to business development initiatives, and ensure that consulting projects are executed efficiently and in line with organizational standards.

Key Responsibilities

Client Service Delivery & Operational Support

• Support Account Managers in the execution and delivery of HR consulting services to clients.
• Provide technical HR guidance and operational support to Account Managers on client assignments.
• Assist in resolving client queries and escalations in collaboration with Account Managers and the Lead Consultant.
• Monitor client service delivery processes to ensure consistency, quality, and compliance with company standards.
• Support the implementation of HR solutions, policies, and initiatives for client organizations.
• Ensure timely completion of client deliverables and follow-up actions.
• Prepare client reports, documentation, and presentations as required.

SOP Compliance & Quality Assurance

• Ensure all client engagements are executed in accordance with established Standard Operating Procedures (SOPs).
• Monitor compliance with internal service delivery standards and recommend corrective actions where necessary.
• Conduct periodic reviews of processes and documentation to ensure quality and consistency.
• Support the continuous improvement of internal systems, processes, templates, and service delivery frameworks.
• Promote best practices and operational excellence across all client-facing activities.

Training & Capacity Building

• Support the Lead Consultant in conducting training needs assessments for clients.
• Assist in the design, development, and delivery of training programs, workshops, and capacity-building initiatives.
• Prepare training materials, presentations, participant guides, and evaluation tools.
• Coordinate training logistics and participant engagement activities.
• Support post-training evaluations and prepare reports on training outcomes and recommendations.

Business Development Support

• Support business development initiatives aimed at growing the consulting portfolio.
• Participate in lead generation, networking, and client engagement activities.
• Assist in preparing proposals, presentations, concept notes, and client pitches.
• Conduct market research to identify potential clients and business opportunities.
• Support relationship management activities with existing and prospective clients.
• Contribute ideas for new consulting, training, and HR service offerings.

Internal Coordination & Team Support

• Work closely with Account Managers to ensure smooth coordination of client activities.
• Support resource planning and project coordination across multiple client engagements.
• Maintain accurate project records, client documentation, and activity reports.
• Facilitate communication between the Lead Consultant, Account Managers, and other internal stakeholders.
• Participate in internal planning meetings and continuous improvement initiatives.

Qualifications & Experience

Education

• Bachelor's Degree in Human Resource Management, Business Administration, or a related field
• Professional HR qualification such as CHRP-(K), IHRM Membership, or equivalent is an added advantage.

Experience

• Minimum of 4–5 years of progressive experience in HR Operations
• Experience working with SMEs
• Experience within a consulting, advisory, or professional services environment is highly preferred.
• Demonstrated experience supporting training and organizational development initiatives.
• Exposure to business development, proposal writing, or client relationship management will be an advantage
• Experience developing, implementing, or monitoring SOPs and operational processes.
• Confident before a camera and willing to participate in webinars and panel discussions

Key Competencies

• Excellent understanding of HR operations and HR best practices.
• Knowledge of SME business environments and operational challenges.
• Passionate about facilitation and training delivery capabilities.
• Ability to create training content
• Business development and client engagement skills.
• Strong attention to detail and commitment to quality standards.
• Ability to manage multiple priorities and deadlines.
• Excellent communication and stakeholder management skills.
• Good writing skills
• Problem-solving and analytical thinking abilities.
• High level of professionalism, integrity, and accountability.

Key Performance Indicators (KPIs)

• Quality and timeliness of support provided to Account Managers.
• Team feedback
• Compliance with internal SOPs and service delivery standards.
• Successful coordination and delivery of client projects.
• Client satisfaction scores and feedback.
• Client retention
• Contribution to training programs and capacity-building initiatives.
• Business development support activities and proposal success rates.
• Accuracy and completeness of client documentation and reports.
• Process improvement recommendations implemented.

• Support Account Managers in the execution and delivery of HR consulting services to clients.
• Provide technical HR guidance and operational support to Account Managers on client assignments.
• Assist in resolving client queries and escalations in collaboration with Account Managers and the Lead Consultant.
• Monitor client service delivery processes to ensure consistency, quality, and compliance with company standards.
• Support the implementation of HR solutions, policies, and initiatives for client organizations.
• Ensure timely completion of client deliverables and follow-up actions.
• Prepare client reports, documentation, and presentations as required.
• Ensure all client engagements are executed in accordance with established Standard Operating Procedures (SOPs).
• Monitor compliance with internal service delivery standards and recommend corrective actions where necessary.
• Conduct periodic reviews of processes and documentation to ensure quality and consistency.
• Support the continuous improvement of internal systems, processes, templates, and service delivery frameworks.
• Promote best practices and operational excellence across all client-facing activities.
• Support the Lead Consultant in conducting training needs assessments for clients.
• Assist in the design, development, and delivery of training programs, workshops, and capacity-building initiatives.
• Prepare training materials, presentations, participant guides, and evaluation tools.
• Coordinate training logistics and participant engagement activities.
• Support post-training evaluations and prepare reports on training outcomes and recommendations.
• Support business development initiatives aimed at growing the consulting portfolio.
• Participate in lead generation, networking, and client engagement activities.
• Assist in preparing proposals, presentations, concept notes, and client pitches.
• Conduct market research to identify potential clients and business opportunities.
• Support relationship management activities with existing and prospective clients.
• Contribute ideas for new consulting, training, and HR service offerings.
• Work closely with Account Managers to ensure smooth coordination of client activities.
• Support resource planning and project coordination across multiple client engagements.
• Maintain accurate project records, client documentation, and activity reports.
• Facilitate communication between the Lead Consultant, Account Managers, and other internal stakeholders.
• Participate in internal planning meetings and continuous improvement initiatives.

• Excellent understanding of HR operations and HR best practices.
• Knowledge of SME business environments and operational challenges.
• Passionate about facilitation and training delivery capabilities.
• Ability to create training content
• Business development and client engagement skills.
• Strong attention to detail and commitment to quality standards.
• Ability to manage multiple priorities and deadlines.
• Excellent communication and stakeholder management skills.
• Good writing skills
• Problem-solving and analytical thinking abilities.
• High level of professionalism, integrity, and accountability.

• Bachelor's Degree in Human Resource Management, Business Administration, or a related field
• Professional HR qualification such as CHRP-(K), IHRM Membership, or equivalent is an added advantage.
• Minimum of 4–5 years of progressive experience in HR Operations
• Experience working with SMEs
• Experience within a consulting, advisory, or professional services environment is highly preferred.
• Demonstrated experience supporting training and organizational development initiatives.
• Exposure to business development, proposal writing, or client relationship management will be an advantage
• Experience developing, implementing, or monitoring SOPs and operational processes.
• Confident before a camera and willing to participate in webinars and panel discussions