The HR & Operations Manager will play a dual role of leading the school’s human resource management and overseeing day-to-day operational functions to ensure smooth, efficient, and compliant running of the institution. The role is central to maintaining a high-performance culture, ensuring staff wellbeing, compliance with labor and education regulations, and operational excellence aligned with the school’s mission and values.

• Develop and implement HR policies, procedures, and staff handbooks aligned to labor laws and school culture.
• Lead the recruitment, onboarding, and retention processes for teaching and non-teaching staff.
• Manage staff performance appraisals, professional development programs, and succession planning.
• Handle employee relations, grievances, conflict resolution, and disciplinary procedures.
• Maintain accurate HR records including contracts, leave, benefits, and compliance documentation.
• Drive employee engagement, staff welfare, and workplace culture initiatives.
• Ensure school compliance with health, safety, and statutory regulations.
• Supervise support staff (administration, transport, catering, cleaning, security, etc.) to ensure effective service delivery.
• Manage vendor relationships and contracts for supplies, utilities, and outsourced services.
• Support planning and execution of school events, activities, and examinations.
• Monitor budgets and expenditures related to HR and operations, ensuring cost efficiency.
• Implement systems and processes for smooth workflow, accountability, and risk management.

• Strategic thinker with strong analytical skills.
• Excellent leadership and team management abilities.
• Creative, innovative and tech-savvy.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across departments.
• Passionate about education and digital transformation.

• Bachelor’s degree in Human Resource Management, Business Administration, Education Management, or related field.
• Professional HR certification (e.g., CHRP, CIPD, SHRM) is an added advantage.
• Minimum 5 years’ experience in HR or operations, preferably in an educational institution or service-oriented organization.
• Strong knowledge of labor laws, HR best practices, and operations management.