The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countries

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Head, Global Shared Services for CRM Project

Job TypeFull Time

QualificationBA/BSc/HND

Experience

LocationNairobi

Job FieldProject Management

Principal Accountabilities

• Project Leadership: Including direct and indirect management of team members and accountability to the CTO and SLT from impacted members on delivery of the Project
• Governance and Senior Stakeholder Engagement: Define, implement and manage Governance and Engagement with wider Senior leaders as well as setting up and managing reference groups to ensure input from key individuals has a forum for the duration of the Project
• Planning and Reporting: Including ensuing alignment with standard Project and Change Methodologies and associated Portfolio management requirements
• Budget management: Define and monitor ongoing management of the Budget for the Project, ensuring compliance with required processes and any issues are escalated and managed effectively in a timely way
• Future State Definition: Detailed Definition of the Future operating model and actions required to achieve the required Change Including all impacts on people (programme participants, partners and staff), processes, data and technology
• Dependency management: Working effectively with wider initiatives and functions to ensure dependencies are understood and actively managed with clear owners and accountability ensured
• Problem Solving: all projects face challenges along the way, and the Project Lead will need to take a hands on role to identify issues and ensure they are effectively managed through to resolution and any subsequent impacts are reported to Governance in a timely way

Experience and Skills

Essential

• Considerable experience in the leadership, management and deployment of large, global, transformation projects within Save the Children and additional equivalent scale organisation across both system and non-system change. Demonstrates direct accountability for issue resolution and capacity building to empower others in problem-solving
• Hands on experience of complex CRM deployments, in a Fundraising Capacity, from feasibility through to design, develop and deployment
• Experience leading the setup of large-scale Global Transformation initiatives including recruitment of key roles, governance setup and functional alignment
• Familiarity with industry project (agile and waterfall) and change management standards including evidence of completing formal training, with the ability to hold project teams accountable to those standards
• Demonstrated experience leading engagement with Senior Leaders up to Board level and partnering with functional leaders across multiple functions
• Ability to lead the resolution of complex project issues with a balanced approach of pragmatism and rigour including experience leading others to deliver the required interventions and managing associated governance
• Line Management experience, including leading teams with multi layered hierarchies. As part of this, demonstrable coaching skills to develop others' capabilities in project management, change management, project feasibility, and initiation.
• Proven ability to operate successfully within a matrix organisation structure, overseeing resource without direct line management accountability and being experienced working across multiple different functional areas
• Operational expertise working with Digital technologies focused on transforming an organisation's ability to achieve data driven decision making

Desirable

• Non-profit sector knowledge/experience
• Proficiency in a second core language of Save the Children (French, Spanish, Portuguese or Arabic

Education and Qualifications

Essential

• Educated to degree level of equivalent work experience
• External Project and/or Change Management accreditation

• Project Leadership: Including direct and indirect management of team members and accountability to the CTO and SLT from impacted members on delivery of the Project
• Governance and Senior Stakeholder Engagement: Define, implement and manage Governance and Engagement with wider Senior leaders as well as setting up and managing reference groups to ensure input from key individuals has a forum for the duration of the Project
• Planning and Reporting: Including ensuing alignment with standard Project and Change Methodologies and associated Portfolio management requirements
• Budget management: Define and monitor ongoing management of the Budget for the Project, ensuring compliance with required processes and any issues are escalated and managed effectively in a timely way
• Future State Definition: Detailed Definition of the Future operating model and actions required to achieve the required Change Including all impacts on people (programme participants, partners and staff), processes, data and technology
• Dependency management: Working effectively with wider initiatives and functions to ensure dependencies are understood and actively managed with clear owners and accountability ensured
• Problem Solving: all projects face challenges along the way, and the Project Lead will need to take a hands on role to identify issues and ensure they are effectively managed through to resolution and any subsequent impacts are reported to Governance in a timely way

• Considerable experience in the leadership, management and deployment of large, global, transformation projects within Save the Children and additional equivalent scale organisation across both system and non-system change. Demonstrates direct accountability for issue resolution and capacity building to empower others in problem-solving
• Hands on experience of complex CRM deployments, in a Fundraising Capacity, from feasibility through to design, develop and deployment
• Experience leading the setup of large-scale Global Transformation initiatives including recruitment of key roles, governance setup and functional alignment
• Familiarity with industry project (agile and waterfall) and change management standards including evidence of completing formal training, with the ability to hold project teams accountable to those standards
• Demonstrated experience leading engagement with Senior Leaders up to Board level and partnering with functional leaders across multiple functions
• Ability to lead the resolution of complex project issues with a balanced approach of pragmatism and rigour including experience leading others to deliver the required interventions and managing associated governance
• Line Management experience, including leading teams with multi layered hierarchies. As part of this, demonstrable coaching skills to develop others' capabilities in project management, change management, project feasibility, and initiation.
• Proven ability to operate successfully within a matrix organisation structure, overseeing resource without direct line management accountability and being experienced working across multiple different functional areas
• Operational expertise working with Digital technologies focused on transforming an organisation's ability to achieve data driven decision making
• Proficiency in a second core language of Save the Children (French, Spanish, Portuguese or Arabic

• Educated to degree level of equivalent work experience
• External Project and/or Change Management accreditation