ABOUT THE COMPANY

We will be the leading integrated solutions enabler for the property industry. We will offer innovative products and services, delivered under one roof by exceptionally committed people to enhance shareholder value. We will operate across the property value-chain as suppliers and financiers that offer unique solutions to all while being environmentally responsible.

JOB SUMMARY

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree from a recognized accredited university.
• Master’s degree in strategic management or business administration, or other similar relevant qualification.
• At least 5 years banking experience in cash management, transactional banking or product management at least 2 years should be at Senior Management level
• In-depth knowledge of Retail products (SME and Personal Banking solutions).
• Experience in business planning relating to sales, distribution and service.
• Strong appreciation of banking operations, corporate, treasury, retail and transaction banking.

RESPONSIBILITIES

Financial

• Come up with strategies aimed at cost minimization whilst ensuring service standards are not compromised.
• Ensure new revenue generation through opening up the markets for business opportunities for all HFC Bank products. Overall Retail profitability improvement and cost management. Ensure that working capital product and ABC channels revenues and profitability targets are met and exceeded.
• Ensure Inputs to departmental budgets are submitted on a timely manner.
• Ensure departmental financial targets are monitored and managed monthly, with reporting on variances against set targets.
• Offer structured and need based solutions to meet the specific cash management and trade services requirements of our customers and prospects.
• Develop action plans for corrective action in all incidents of negative variance.
• Maximize business performance and achieve “Best in Class” profitability. Manage costs including all product-related costs.
• Manage the Fee Structure, revenue generation, NPLs and minimize revenue leakage.
• Negotiate terms and conditions with customers to maximize revenue and profitability.
• Monitor, track and report on sales activity on a periodic basis and to ensure action is taken to meet sales targets.
• Identify opportunities for cross selling and referrals to other HFC business lines through developing a good understanding of client needs.

Strategy

• Launch and Manage new and innovative products and cash management solutions
• Conduct joint calls to ensure sales targets are met, new revenue opportunities are identified and customer feedback is obtained.
• Ensure smooth deal implementation and while maintaining high levels of service quality.
• Management & portfolio optimization strategies in Retail to achieve goal of maximizing Product Contribution.
• Build and oversee business development and engagement model with external business partners critical to strengthening product offering value proposition and revenue growth of product portfolio. Manage & optimize portfolio risks in conjunction with Risk department.
• Manage and maintain the development of strong and differentiated product propositions for Retail Lending and Deposit propositions for both Business and Personal Banking segments.
• Manage development of suitable customer value propositions to ensure sustained competitive advantage on a continuous basis for Business customers, emerging affluent and affluent customers.
• Ensure the implementation of appropriate systems and operational procedures to support sales, track MIS and profitability.
• Through regular trainings align frontline to focus products and revenue optimization.
• Manage the card product proposition including revenue ownership for interchange
• Selectively broaden product offerings to maximize “Share of Wallet” for Retail customers
• Manage the development and implementation of strategies to cover Customers & Segments, Channels and Processes.
• Drive the system towards service quality standards in an efficient operation where risks are well controlled (through product process re-engineering)
• Plan and implement long and short-term direct and indirect promotions and account management strategies to perform different types of sales programs to achieve the annual targets of specific target segments and products.
• Champion the evaluation and maintenance of credit approval criteria so as to maximize customer enrolment, properly balanced against credit risks and NPLs
• Formulate and implement Business and Marketing Strategies in line with overall Retail Banking Business Goals. Conduct competitor analysis to ensure profitability of retail business is optimized
• Ensure effective Internal Control systems are in place and related procedures and techniques are developed and implemented so as to minimise credit and other operational losses.

Acquisition

• Create a formal and informal feedback systems to analyse product and transaction banking solutions performance.
• Set business performance standards for acquisition and upsell, retention and profitability
• Support all sales efforts by the sales teams to be the “Best in the Market” in terms of sales strategy development, In-branch / direct acquisition model and sales campaigns
• Initiate development of strategies for cross sell existing customers.
• Understand the needs Support where necessary, via joint customer calls and identify potential customers.
• Plan and coordinate marketing and promotional initiatives (in liaison with Marketing Department) for the acquisition of new business

People Management

• Providing overall leadership of the department and defining a framework for developing them into a high performing and engaged workforce, through managing their performance, motivating, coaching and training them accordingly.
• Maintain a high performance at an average half yearly performance rating of 70% for the team.
• Leave management for self, direct reports and cluster staff.
• Level of own development plan maintenance.
• Employee Engagement score.
• Ensure training for self and direct reports as per policy

• Come up with strategies aimed at cost minimization whilst ensuring service standards are not compromised.
• Ensure new revenue generation through opening up the markets for business opportunities for all HFC Bank products. Overall Retail profitability improvement and cost management. Ensure that working capital product and ABC channels revenues and profitability targets are met and exceeded.
• Ensure Inputs to departmental budgets are submitted on a timely manner.
• Ensure departmental financial targets are monitored and managed monthly, with reporting on variances against set targets.
• Offer structured and need based solutions to meet the specific cash management and trade services requirements of our customers and prospects.
• Develop action plans for corrective action in all incidents of negative variance.
• Maximize business performance and achieve “Best in Class” profitability. Manage costs including all product-related costs.
• Manage the Fee Structure, revenue generation, NPLs and minimize revenue leakage.
• Negotiate terms and conditions with customers to maximize revenue and profitability.
• Monitor, track and report on sales activity on a periodic basis and to ensure action is taken to meet sales targets.
• Identify opportunities for cross selling and referrals to other HFC business lines through developing a good understanding of client needs.
• Launch and Manage new and innovative products and cash management solutions
• Conduct joint calls to ensure sales targets are met, new revenue opportunities are identified and customer feedback is obtained.
• Ensure smooth deal implementation and while maintaining high levels of service quality.
• Management & portfolio optimization strategies in Retail to achieve goal of maximizing Product Contribution.
• Build and oversee business development and engagement model with external business partners critical to strengthening product offering value proposition and revenue growth of product portfolio. Manage & optimize portfolio risks in conjunction with Risk department.
• Manage and maintain the development of strong and differentiated product propositions for Retail Lending and Deposit propositions for both Business and Personal Banking segments.
• Manage development of suitable customer value propositions to ensure sustained competitive advantage on a continuous basis for Business customers, emerging affluent and affluent customers.
• Ensure the implementation of appropriate systems and operational procedures to support sales, track MIS and profitability.
• Through regular trainings align frontline to focus products and revenue optimization.
• Manage the card product proposition including revenue ownership for interchange
• Selectively broaden product offerings to maximize “Share of Wallet” for Retail customers
• Manage the development and implementation of strategies to cover Customers & Segments, Channels and Processes.
• Drive the system towards service quality standards in an efficient operation where risks are well controlled (through product process re-engineering)
• Plan and implement long and short-term direct and indirect promotions and account management strategies to perform different types of sales programs to achieve the annual targets of specific target segments and products.
• Champion the evaluation and maintenance of credit approval criteria so as to maximize customer enrolment, properly balanced against credit risks and NPLs
• Formulate and implement Business and Marketing Strategies in line with overall Retail Banking Business Goals. Conduct competitor analysis to ensure profitability of retail business is optimized
• Ensure effective Internal Control systems are in place and related procedures and techniques are developed and implemented so as to minimise credit and other operational losses.
• Create a formal and informal feedback systems to analyse product and transaction banking solutions performance.
• Set business performance standards for acquisition and upsell, retention and profitability
• Support all sales efforts by the sales teams to be the “Best in the Market” in terms of sales strategy development, In-branch / direct acquisition model and sales campaigns
• Initiate development of strategies for cross sell existing customers.
• Understand the needs Support where necessary, via joint customer calls and identify potential customers.
• Plan and coordinate marketing and promotional initiatives (in liaison with Marketing Department) for the acquisition of new business
• Providing overall leadership of the department and defining a framework for developing them into a high performing and engaged workforce, through managing their performance, motivating, coaching and training them accordingly.
• Maintain a high performance at an average half yearly performance rating of 70% for the team.
• Leave management for self, direct reports and cluster staff.
• Level of own development plan maintenance.
• Employee Engagement score.
• Ensure training for self and direct reports as per policy

• Private credit (individuals)
• Fraud risk assessment and management
• Credit auditing
• Credit handling
• Corporate credit

• Bachelor’s degree from a recognized accredited university.
• Master’s degree in strategic management or business administration, or other similar relevant qualification.
• At least 5 years banking experience in cash management, transactional banking or product management at least 2 years should be at Senior Management level
• In-depth knowledge of Retail products (SME and Personal Banking solutions).
• Experience in business planning relating to sales, distribution and service.
• Strong appreciation of banking operations, corporate, treasury, retail and transaction banking.