About the Opportunity

Our client, a rapidly growing financial services group, is seeking an experienced Head of Human Resources to provide strategic and operational leadership across its people function.

The successful candidate will play a critical role in building scalable HR systems, strengthening organisational culture, developing talent and aligning workforce strategies with business growth. Working closely with executive leadership, the role will drive organisational effectiveness, employee performance, regulatory compliance and workforce productivity across a growing and dynamic business.

This is an opportunity for a commercially astute HR leader who thrives in a fast-paced environment and enjoys building people systems, shaping culture and translating business strategy into practical HR solutions.

Key Responsibilities

HR Strategy and Workforce Planning

• Develop and implement the HR strategy in alignment with the organisation’s business objectives and growth plans.
• Lead workforce planning to support business expansion, branch operations, sales teams, credit functions and digital transformation initiatives.
• Advise executive leadership on organisational design, restructuring, change management and workforce optimisation.
• Establish scalable HR policies, procedures and systems that support sustainable growth.

Talent Acquisition and Succession Planning

• Oversee end-to-end recruitment for critical business and leadership positions.
• Develop effective talent pipelines and succession plans for key roles across the organisation.
• Strengthen onboarding and employee integration processes to enhance engagement and productivity.
• Partner with business leaders to anticipate talent needs and ensure timely recruitment of suitably qualified professionals.

Performance Management and Organisational Culture

• Design and implement performance management frameworks, KPIs and scorecards aligned with business objectives.
• Promote a high-performance, customer-focused and ethical organisational culture.
• Drive employee engagement, wellness, retention and talent development initiatives.
• Support managers in addressing performance challenges and building effective teams.

Compensation, Benefits and Payroll

• Oversee compensation structures, benefits administration and employee reward programmes.
• Develop appropriate incentive and commission structures for sales, credit and collections teams.
• Ensure effective payroll administration and management of pension, medical and other employee benefits.
• Conduct market benchmarking to support competitive remuneration and talent retention.

Employee Relations, Compliance and HR Governance

• Ensure HR policies and employment practices comply with applicable labour laws and relevant industry regulations.
• Lead disciplinary processes, grievance management and employee relations initiatives.
• Manage relationships with staff committees, employee representatives and trade unions where applicable.
• Monitor HR risk indicators, including employee turnover, absenteeism, compliance gaps and audit findings.
• Ensure accurate HR records, effective HR information systems and timely management reporting.

HR Team Leadership and Stakeholder Management

• Lead and develop a capable HR team covering HR business partnering, operations, payroll and learning and development.
• Build effective working relationships with executive leadership, departmental heads and operational teams.
• Establish clear HR priorities, service standards and accountability across the people function.
• Champion continuous improvement and evidence-based HR decision-making.

Qualifications

• Bachelor’s degree in Human Resource Management, Business Administration or a related field.
• A Master’s degree in Human Resource Management, Business Administration or a related discipline will be an added advantage.
• At least 7–10 years of progressive HR experience, including 3–5 years in a senior HR leadership or management role.
• Demonstrable experience in banking, microfinance, fintech or the wider financial services sector.
• Proven experience in building or strengthening HR systems, policies, grading structures, reward frameworks and performance management processes.
• Strong knowledge of employment law, employee relations, disciplinary management and HR governance.
• Experience managing recruitment, workforce planning, payroll, compensation and employee benefits.
• Current professional certification and active membership with a recognised HR professional body, such as IHRM/CHRP(K), CIPM, SHRM or CIPD, as applicable.

• Develop and implement the HR strategy in alignment with the organisation’s business objectives and growth plans.
• Lead workforce planning to support business expansion, branch operations, sales teams, credit functions and digital transformation initiatives.
• Advise executive leadership on organisational design, restructuring, change management and workforce optimisation.
• Establish scalable HR policies, procedures and systems that support sustainable growth.
• Oversee end-to-end recruitment for critical business and leadership positions.
• Develop effective talent pipelines and succession plans for key roles across the organisation.
• Strengthen onboarding and employee integration processes to enhance engagement and productivity.
• Partner with business leaders to anticipate talent needs and ensure timely recruitment of suitably qualified professionals.
• Design and implement performance management frameworks, KPIs and scorecards aligned with business objectives.
• Promote a high-performance, customer-focused and ethical organisational culture.
• Drive employee engagement, wellness, retention and talent development initiatives.
• Support managers in addressing performance challenges and building effective teams.
• Oversee compensation structures, benefits administration and employee reward programmes.
• Develop appropriate incentive and commission structures for sales, credit and collections teams.
• Ensure effective payroll administration and management of pension, medical and other employee benefits.
• Conduct market benchmarking to support competitive remuneration and talent retention.
• Ensure HR policies and employment practices comply with applicable labour laws and relevant industry regulations.
• Lead disciplinary processes, grievance management and employee relations initiatives.
• Manage relationships with staff committees, employee representatives and trade unions where applicable.
• Monitor HR risk indicators, including employee turnover, absenteeism, compliance gaps and audit findings.
• Ensure accurate HR records, effective HR information systems and timely management reporting.
• Lead and develop a capable HR team covering HR business partnering, operations, payroll and learning and development.
• Build effective working relationships with executive leadership, departmental heads and operational teams.
• Establish clear HR priorities, service standards and accountability across the people function.
• Champion continuous improvement and evidence-based HR decision-making.

• HR strategy development
• Workforce planning
• Organisational design
• Change management
• Talent acquisition
• Succession planning
• Performance management
• Organisational culture development
• Compensation and benefits management
• Payroll administration
• Employee relations
• HR governance
• HR team leadership
• Stakeholder management
• Banking
• Microfinance
• Fintech
• Financial services sector experience
• HR systems implementation
• Employment law
• Disciplinary management
• HR risk management
• HR information systems

• Bachelor’s degree in Human Resource Management, Business Administration or a related field.
• Master’s degree in Human Resource Management, Business Administration or a related discipline (added advantage).
• 7–10 years of progressive HR experience.
• 3–5 years in a senior HR leadership or management role.
• Demonstrable experience in banking, microfinance, fintech or the wider financial services sector.
• Proven experience in building or strengthening HR systems, policies, grading structures, reward frameworks and performance management processes.
• Strong knowledge of employment law, employee relations, disciplinary management and HR governance.
• Experience managing recruitment, workforce planning, payroll, compensation and employee benefits.
• Current professional certification and active membership with a recognised HR professional body (e.g., IHRM/CHRP(K), CIPM, SHRM or CIPD).