Head of Agency

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: 8 years

Location: Nairobi

Job Field: Real Estate

DUTIES AND RESPONSIBILITIES:

Agency Leadership & Operational Management

• Provide day-to-day operational leadership of the agency with full accountability for performance, service delivery, and execution of the business plan
• Establish and enforce structured agency workflows covering listings, mandates, viewings, offers, and transaction closure to ensure consistency and professionalism across the business
• Safeguard the agency's reputation for trust and transparency by upholding the highest standards of client care, disclosure, and professional conduct
• Ensure full compliance with EARB requirements and all applicable regulatory and statutory obligations governing estate agency practice in Kenya
• Champion the adoption of AI-assisted tools and modern agency workflows to improve productivity, client experience, and market responsiveness

Agent Recruitment, Development & Performance Management

• Recruit, onboard, develop, motivate, and retain a capable, incentive-based agent team, with clear evidence of people growing and staying under your leadership
• Set individual and collective sales targets, monitor performance through regular reviews, and implement structured coaching and performance improvement initiatives
• Design and manage commission and incentive structures that attract and hold high-performing agents
• Foster a culture of accountability, integrity, and continuous learning within the agency team

Business Development & Client Relationship Management

• Develop and execute business development strategies targeting clients, developers, landlords, and corporate buyers across the Nairobi market
• Leverage an existing warm network of market relationships to generate revenue from the outset
• Maximize the agency's proprietary lead pipeline from its architectural partnership, converting project-stage leads into sales, rental, and management mandates
• Deepen relationships across the agency's four core segments, residential sales, rentals, diaspora clients, and developer off-plan to grow repeat and referral business
• Position the agency as an integrated property partner offering sales capability, property management, and advisory depth, rather than a listing service

Revenue, Margin & Pipeline Oversight

• Own the agency's revenue, margin, and commission pipeline, driving consistent achievement of monthly, quarterly, and annual targets
• Maintain rigorous pipeline visibility from lead generation through to completed transaction and fee collection
• Balance growth ambitions with commercial prudence, cost discipline, and cash flow management
• Prepare and present regular performance reports to the directors, highlighting results, risks, and improvement opportunities

Strategic Planning & Market Intelligence

• Participate in joint strategic planning with the directors, translating agreed strategy into operational plans and measurable outcomes
• Monitor market dynamics including, developer direct-selling trends, infrastructure-driven demand shifts, and diaspora investment flows and adapt the agency's positioning accordingly
• Identify growth opportunities in new segments, geographies, and service lines, and present data-driven recommendations to the directors

KEY COMPETENCIES:

• Leadership & Team Building
• Business Development & Stakeholder Management
• Commercial Acumen & P&L Accountability
• Integrity, Trust & Professional Ethics
• Self-Direction & Entrepreneurial Drive
• Digital & AI Adaptability

Requirements

• Minimum 8 years of verifiable experience in Nairobi real estate sales, property management, or agency operations with referable clients, completed transactions, and a name that is known and trusted in the market
• Bachelor's degree in Real Estate, Land Economics, Business, or a related field is an added advantage; EARB registration is desirable
• Demonstrated track record of building teams; recruiting, developing, motivating, and retaining agents or sales staff, not merely supervising them
• An active, warm network of clients, developers, landlords, or corporate buyers in the Nairobi property market, capable of generating revenue from the outset
• Prior experience running or co-running a business, or a senior role with clear P&L accountability
• Depth in one or more of the following segments: residential sales, rentals, diaspora clients, or developer off-plan
• An unimpeachable record of professional conduct, any history of undisclosed fees, client misrepresentation, or misaligned incentives is a disqualifier
• A respected standing within the Nairobi property community that clients and agents recognize
• Openness to learning and applying AI-assisted tools and modern agency workflows

• Provide day-to-day operational leadership of the agency with full accountability for performance, service delivery, and execution of the business plan
• Establish and enforce structured agency workflows covering listings, mandates, viewings, offers, and transaction closure to ensure consistency and professionalism across the business
• Safeguard the agency's reputation for trust and transparency by upholding the highest standards of client care, disclosure, and professional conduct
• Ensure full compliance with EARB requirements and all applicable regulatory and statutory obligations governing estate agency practice in Kenya
• Champion the adoption of AI-assisted tools and modern agency workflows to improve productivity, client experience, and market responsiveness
• Recruit, onboard, develop, motivate, and retain a capable, incentive-based agent team, with clear evidence of people growing and staying under your leadership
• Set individual and collective sales targets, monitor performance through regular reviews, and implement structured coaching and performance improvement initiatives
• Design and manage commission and incentive structures that attract and hold high-performing agents
• Foster a culture of accountability, integrity, and continuous learning within the agency team
• Develop and execute business development strategies targeting clients, developers, landlords, and corporate buyers across the Nairobi market
• Leverage an existing warm network of market relationships to generate revenue from the outset
• Maximize the agency's proprietary lead pipeline from its architectural partnership, converting project-stage leads into sales, rental, and management mandates
• Deepen relationships across the agency's four core segments, residential sales, rentals, diaspora clients, and developer off-plan to grow repeat and referral business
• Position the agency as an integrated property partner offering sales capability, property management, and advisory depth, rather than a listing service
• Own the agency's revenue, margin, and commission pipeline, driving consistent achievement of monthly, quarterly, and annual targets
• Maintain rigorous pipeline visibility from lead generation through to completed transaction and fee collection
• Balance growth ambitions with commercial prudence, cost discipline, and cash flow management
• Prepare and present regular performance reports to the directors, highlighting results, risks, and improvement opportunities
• Participate in joint strategic planning with the directors, translating agreed strategy into operational plans and measurable outcomes
• Monitor market dynamics including, developer direct-selling trends, infrastructure-driven demand shifts, and diaspora investment flows and adapt the agency's positioning accordingly
• Identify growth opportunities in new segments, geographies, and service lines, and present data-driven recommendations to the directors

• Leadership & Team Building
• Business Development & Stakeholder Management
• Commercial Acumen & P&L Accountability
• Integrity, Trust & Professional Ethics
• Self-Direction & Entrepreneurial Drive
• Digital & AI Adaptability

• Minimum 8 years of verifiable experience in Nairobi real estate sales, property management, or agency operations with referable clients, completed transactions, and a name that is known and trusted in the market
• Bachelor's degree in Real Estate, Land Economics, Business, or a related field is an added advantage; EARB registration is desirable
• Demonstrated track record of building teams; recruiting, developing, motivating, and retaining agents or sales staff, not merely supervising them
• An active, warm network of clients, developers, landlords, or corporate buyers in the Nairobi property market, capable of generating revenue from the outset
• Prior experience running or co-running a business, or a senior role with clear P&L accountability
• Depth in one or more of the following segments: residential sales, rentals, diaspora clients, or developer off-plan
• An unimpeachable record of professional conduct, any history of undisclosed fees, client misrepresentation, or misaligned incentives is a disqualifier
• A respected standing within the Nairobi property community that clients and agents recognize
• Openness to learning and applying AI-assisted tools and modern agency workflows