Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are work...

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What You Will Do:

• Lead BOS service excellence, managing team of senior services professionals.
• Accountable for services engagement and pre-sales including target topline and profitability.
• Responsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.
• Secure service delivery readiness through competence planning inline with business and portfolio evolution.
• Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.
• Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.
• Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.
• Set Individual Performance and Development goals for members with regular check-ins.
• Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
• Drive a Knowledge Sharing and Asset building culture across their community.
• Instill a culture of add-on sales and customer value maximization.

What You Will Bring:

• 12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development & maintenance, and IT managed services.
• Deep understanding of BOS portfolio including products and services.
• University degree in ICT/Engineering. A graduate degree such as an MBA is a plus.
• Strong People Manager track record leading Senior Team members and leading Leaders.
• Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TmForum (eTOM, SID, TAM)
• Advanced experience with IT Systems and Integration
• OSS and BSS full stack integrations and surrounding ecosystems
• API management & microservice architecture
• Cloud-Native & Platform transformation
• Data analytics, AI/ML applications in service operations
• In depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.
• Proven experience with MS IT and ADM related frameworks – ITIL, COBIT & SAFe
• Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
• Recommended certifications (external): ITIL, Lean Six Sigma, PMP
• Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification
• Strong consultative, presentation, and communication skills
• Proven track record to deliver results within a time sensitive and high-pressure environment.
• Highly proficient collaboration skills
• Solid ability to communicate effectively at executive levels.
• In-depth knowledge of running Organizational and Solution Level Governance.
• Fluent in English; additional languages are a plus.

• Lead BOS service excellence, managing team of senior services professionals.
• Accountable for services engagement and pre-sales including target topline and profitability.
• Responsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.
• Secure service delivery readiness through competence planning inline with business and portfolio evolution.
• Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.
• Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.
• Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.
• Set Individual Performance and Development goals for members with regular check-ins.
• Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
• Drive a Knowledge Sharing and Asset building culture across their community.
• Instill a culture of add-on sales and customer value maximization.

• Leadership
• Service Excellence
• Pre-sales
• Go-to-Market Strategy
• Competence Planning
• People Management
• Customer Value Realization
• Delivery Efficiency
• Program Management
• Performance Management
• Cost Center Management
• Knowledge Sharing
• Asset Building
• Sales
• Consultative Skills
• Presentation Skills
• Communication Skills
• Collaboration Skills
• Executive Communication
• Organizational Governance
• Solution Level Governance
• English Fluency
• Telecom Industry Knowledge
• System Integration
• Application Development & Maintenance
• IT Managed Services
• BOS Portfolio Knowledge
• Telecom Networks
• OSS & BSS Components
• TmForum (eTOM, SID, TAM)
• IT Systems and Integration
• OSS and BSS Full Stack Integrations
• API Management
• Microservice Architecture
• Cloud-Native & Platform Transformation
• Data Analytics
• AI/ML Applications in Service Operations
• SDLC Methodologies (Agile, Waterfall, DevOps)
• MS IT and ADM Frameworks (ITIL, COBIT, SAFe)
• Cross-functional Team Leadership
• Matrixed Organization Leadership
• Globally Distributed Team Leadership
• ITIL
• Lean Six Sigma
• PMP

• University degree in ICT/Engineering.
• A graduate degree such as an MBA is a plus.
• Recommended certifications (external): ITIL, Lean Six Sigma, PMP
• Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification