Vacancy title:
Head of Customer Value Management (CVM) & Retention

[Type: FULL_TIME, Industry: Information Technology, Category: Management, Advertising & Marketing, Business Operations, Customer Service]

Jobs at:
WANANCHI GROUP (KENYA) LIMITED

Deadline of this Job:
Friday, April 24 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Friday, April 17 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Background information about the job or company (e.g., role context, company overview)

Wananchi Group is inviting applications from experienced and strategic professionals for the position of Head of Customer Value Management (CVM) & Retention.

This is a senior leadership role focused on driving customer lifecycle value, enhancing engagement, reducing churn, and delivering sustainable revenue growth through data-driven insights and targeted customer strategies.

Join us and play a key role in shaping customer experience and growth at one of East Africa’s leading connectivity providers.

Qualifications or requirements (e.g., education, skills)

If you have a strong background in CVM, retention, analytics, and campaign management within a telecoms, ISP, or subscription-based environment, we encourage you to apply.

Work Hours: 8

Experience in Months: 12

Level of Education: postgraduate degree

Job application procedure
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Deadline: 24th April 2026

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