Key Responsibilities:

• Define and execute the Groups and SACCO Banking strategy in alignment with Retail Banking objectives to drive growth, revenue, and segment profitability.
• Expand and deepen relationships with Groups, SACCOs, cooperatives, and related institutions to enhance portfolio value and customer lifetime engagement.
• Lead the design and delivery of tailored financial solutions ensuring competitiveness, compliance, and alignment with evolving customer needs across the Groups and SACCO Banking lifecycle.
• Monitor market trends, customer insights, and emerging opportunities to position the segment as a leader in financial inclusion and innovation.
• Oversee portfolio performance management, including target-setting, analytics, arrears management, and implementation of initiatives to optimize returns.
• Build and sustain strategic partnerships with government agencies, NGOs, private sector actors, regulators, and industry bodies to support market expansion and segment advocacy.
• Drive customer experience excellence by ensuring effective service level agreements and seamless coordination across value-chain stakeholders.
• Lead, mentor, and develop the Groups and SACCO Banking team, fostering a performance-driven culture anchored on innovation, accountability, and customer focus.
• Ensure efficient planning and utilization of resources to support business delivery, capability development, and operational effectiveness.
• Strengthen governance, risk management, and compliance by identifying key risks, reviewing audit outcomes, enforcing controls, and ensuring adherence to regulatory and internal standards.

Minimum Position Qualification Requirements

Academic & Professional

• Bachelor’s Degree from a recognised Institution
• Professional Qualification – Project management or business field (Added Advantage)
• Master’s Degree in Business (Added Advantage)

Experience

• 8 years of working Experience
• 6 years of working experience in People Management
• 6 years of working experience in the Financial Industry/Banking
• 4 years of working experience in Sales
• 4 years of working experience in SACCOs & Co-operatives
• 4 years of working experience in Portfolio Management
• 4 years of working experience in Customer Care /Relationship Management
• 2 years of working experience in Credit Appraisal
• 4 years of working experience in Product Development (Added Advantage)

• Define and execute the Groups and SACCO Banking strategy in alignment with Retail Banking objectives to drive growth, revenue, and segment profitability.
• Expand and deepen relationships with Groups, SACCOs, cooperatives, and related institutions to enhance portfolio value and customer lifetime engagement.
• Lead the design and delivery of tailored financial solutions ensuring competitiveness, compliance, and alignment with evolving customer needs across the Groups and SACCO Banking lifecycle.
• Monitor market trends, customer insights, and emerging opportunities to position the segment as a leader in financial inclusion and innovation.
• Oversee portfolio performance management, including target-setting, analytics, arrears management, and implementation of initiatives to optimize returns.
• Build and sustain strategic partnerships with government agencies, NGOs, private sector actors, regulators, and industry bodies to support market expansion and segment advocacy.
• Drive customer experience excellence by ensuring effective service level agreements and seamless coordination across value-chain stakeholders.
• Lead, mentor, and develop the Groups and SACCO Banking team, fostering a performance-driven culture anchored on innovation, accountability, and customer focus.
• Ensure efficient planning and utilization of resources to support business delivery, capability development, and operational effectiveness.
• Strengthen governance, risk management, and compliance by identifying key risks, reviewing audit outcomes, enforcing controls, and ensuring adherence to regulatory and internal standards.

• Bachelor’s Degree from a recognised Institution
• Professional Qualification – Project management or business field (Added Advantage)
• Master’s Degree in Business (Added Advantage)