Background

Rose Avenue Consulting Group is a financial management, strategy and consulting firm that combines deep industry knowledge with specialized expertise in corporate finance, strategy and research. Together with our clients and partnering companies we address our client’s most critical issues and challenges. RACG aims to provide a globally consistent set o...

Job Responsibilities

Strategic Leadership and Business Growth

• Offer strategic leadership and direction of the Bank's Amanah business in line with the Bank's overall strategic intentions and business plans.
• Grow the Islamic Banking client and revenue base through the formulation and marketing of appropriate Shari'ah-compliant financial solutions.
• Forecast, plan, implement, and monitor all Islamic Banking sales initiatives, manage expenditure within the set budget, and proactively address variances between budget and actual performance.

Client Relationship Management

• Proactively lead the acquisition and development of long-term client relationships within the market to achieve excellence in customer service and loyalty.
• Act as the primary point of contact for all main Islamic Banking clients, building effective cross-functional relationships within the Department/Bank to deliver effective service.
• Foster strong and robust relationships with all stakeholders of the Bank, including shareholders, customers, regulators, and the community at large.

Product Development and Innovation

• Ensure regular product innovation and delivery to the market to meet customer needs on a timely basis.
• Develop initiatives aimed at cost minimization within the department that also increase customer convenience and service standards.

Risk and Operations Management

• Oversee product and transactions management, incident management, problem management, change management, customer service management, and operational risk management within the department.
• Ensure credit risk management is maintained and the book at risk is kept at acceptable levels.
• Establish a management and communications structure with respective teams to ensure operational actions are executed at all times.

Reporting and Governance

• Ensure timely and accurate reporting for the Islamic Banking business.

Team Leadership and People Management

• Coach and mentor the team, adopting best practices in people and performance management in line with HR policies, with the aim of developing a high-performing team.

Key Performance Indicators

• Asset growth
• Quality and growth of Liabilities
• Quality of loan Book
• Insurance Business
• Customer Experience Scores
• Staff Engagement Scores

Other Requirements

Academic Qualifications and Certifications

• Bachelor's degree in Commerce, Business, Economics, or any other business-related field from a recognized institution. (Essential)
• An MBA qualification will be an added advantage. (Desirable)
• A professional qualification in Banking and Credit Management will be an added advantage. (Desirable)

Experience Requirements

• At least 10 years' experience in business development within the banking sector/financial industry.
• At least 5 years' experience in a management position, preferably within an Islamic Banking sales environment.
• Technical expertise and knowledge of bank products.
• Experience in service/relationship management.

Key Technical Skills

• Technical expertise and knowledge of bank products
• Experience in service/relationship management
• Project Management skills
• Excellent analytical & report writing skills

Leadership Competencies

• Excellent leadership, interpersonal & team management skills
• Customer focused — striking a solid balance between external and internal customer orientation

• Offer strategic leadership and direction of the Bank's Amanah business in line with the Bank's overall strategic intentions and business plans.
• Grow the Islamic Banking client and revenue base through the formulation and marketing of appropriate Shari'ah-compliant financial solutions.
• Forecast, plan, implement, and monitor all Islamic Banking sales initiatives, manage expenditure within the set budget, and proactively address variances between budget and actual performance.
• Proactively lead the acquisition and development of long-term client relationships within the market to achieve excellence in customer service and loyalty.
• Act as the primary point of contact for all main Islamic Banking clients, building effective cross-functional relationships within the Department/Bank to deliver effective service.
• Foster strong and robust relationships with all stakeholders of the Bank, including shareholders, customers, regulators, and the community at large.
• Ensure regular product innovation and delivery to the market to meet customer needs on a timely basis.
• Develop initiatives aimed at cost minimization within the department that also increase customer convenience and service standards.
• Oversee product and transactions management, incident management, problem management, change management, customer service management, and operational risk management within the department.
• Ensure credit risk management is maintained and the book at risk is kept at acceptable levels.
• Establish a management and communications structure with respective teams to ensure operational actions are executed at all times.
• Ensure timely and accurate reporting for the Islamic Banking business.
• Coach and mentor the team, adopting best practices in people and performance management in line with HR policies, with the aim of developing a high-performing team.

• Technical expertise and knowledge of bank products
• Experience in service/relationship management
• Project Management skills
• Excellent analytical & report writing skills
• Excellent leadership, interpersonal & team management skills
• Customer focused — striking a solid balance between external and internal customer orientation

• Bachelor's degree in Commerce, Business, Economics, or any other business-related field from a recognized institution. (Essential)
• An MBA qualification will be an added advantage. (Desirable)
• A professional qualification in Banking and Credit Management will be an added advantage. (Desirable)