Role Summary:

This is a multi-skilled role that ensures excellent patient experience, accurate health records, timely MOH reporting, and efficient support to claims, billing and front office operations.

Key Responsibilities:

• Provide excellent customer service to patients and visitors.
• Prepare and submit Ministry of Health (MOH) reports accurately and within deadlines.
• Maintain complete, accurate and confidential patient health records.
• Support insurance claims by working with the Claims & Billing Officer.
• Ensure documentation meets insurance and regulatory requirements.
• Register patients and handle front office and administrative tasks.
• Assist with billing, payment reconciliation and other tasks as assigned.

What We're Looking For:

• Diploma in Health Records & Information Technology or a related field.
• Valid professional registration and current practising licence.
• Minimum 2 years' experience as a Health Records Officer in a hospital or outpatient setting.
• Proven experience in preparing MOH reports.
• Experience with insurance claims processes (e.g. SHA and other insurers).
• Excellent customer service and communication skills.
• Proficiency in Microsoft Office and hospital information systems.
• High level of integrity, accuracy and attention to detail.

• Provide excellent customer service to patients and visitors.
• Prepare and submit Ministry of Health (MOH) reports accurately and within deadlines.
• Maintain complete, accurate and confidential patient health records.
• Support insurance claims by working with the Claims & Billing Officer.
• Ensure documentation meets insurance and regulatory requirements.
• Register patients and handle front office and administrative tasks.
• Assist with billing, payment reconciliation and other tasks as assigned.

• Excellent customer service and communication skills.
• Proficiency in Microsoft Office and hospital information systems.
• High level of integrity, accuracy and attention to detail.

• Diploma in Health Records & Information Technology or a related field.
• Valid professional registration and current practising licence.
• Minimum 2 years' experience as a Health Records Officer in a hospital or outpatient setting.
• Proven experience in preparing MOH reports.
• Experience with insurance claims processes (e.g. SHA and other insurers).