Core Duties and Responsibilities

• Welcome guests on arrival in a warm, professional manner and guide them to their seats.
• Manage table allocation and seating arrangements to ensure smooth guest flow.
• Check and accommodate any guest seating preferences or special requirements.
• Record and handle reservations while coordinating walk-ins, especially during peak periods.
• Maintain a clean and presentable entrance and reception area, including doors, windows, and surrounding surfaces.
• Liaise with restaurant service staff to communicate seating plans and guest needs effectively.
• Maintain a consistently friendly, approachable, and positive presence at the front of house.
• Bid farewell to departing guests courteously and encourage future visits.
• Handle incoming calls, reservations, and where required, assist with take-out orders.
• Ensure guests are well looked after from arrival to departure, enhancing overall satisfaction.
• Keep track of table availability and readiness to support efficient service flow.
• Observe the dining environment to ensure guests enjoy a comfortable and pleasant experience.

Job Specifications and Qualifications

• Certificate/Diploma in Food and Beverage or Hospitality or related area.
• At least 2 years Previous experience in hospitality, service experience
• Proficiency in Ms Office Suite

Key Competencies

• Excellent interpersonal and communication skills
• Strong customer service orientation
• Professional appearance and positive attitude
• Ability to remain calm and organized under pressure
• Good organizational and multitasking skills
• Team player with attention to detail

• Welcome guests on arrival in a warm, professional manner and guide them to their seats.
• Manage table allocation and seating arrangements to ensure smooth guest flow.
• Check and accommodate any guest seating preferences or special requirements.
• Record and handle reservations while coordinating walk-ins, especially during peak periods.
• Maintain a clean and presentable entrance and reception area, including doors, windows, and surrounding surfaces.
• Liaise with restaurant service staff to communicate seating plans and guest needs effectively.
• Maintain a consistently friendly, approachable, and positive presence at the front of house.
• Bid farewell to departing guests courteously and encourage future visits.
• Handle incoming calls, reservations, and where required, assist with take-out orders.
• Ensure guests are well looked after from arrival to departure, enhancing overall satisfaction.
• Keep track of table availability and readiness to support efficient service flow.
• Observe the dining environment to ensure guests enjoy a comfortable and pleasant experience.

• Excellent interpersonal and communication skills
• Strong customer service orientation
• Professional appearance and positive attitude
• Ability to remain calm and organized under pressure
• Good organizational and multitasking skills
• Team player with attention to detail
• Proficiency in Ms Office Suite

• Certificate/Diploma in Food and Beverage or Hospitality or related area.
• At least 2 years Previous experience in hospitality, service experience
• Proficiency in Ms Office Suite