Job Summary

The Hostess is the first point of contact for guests, responsible for greeting, seating, managing reservations, and ensuring a positive first impression. She coordinates with service staff to optimize seating and guest flow.

Key Responsibilities

• Greet guests warmly upon arrival and manage the waiting list.
• Take and confirm reservations via phone, online, or walk-in.
• Escort guests to tables and present menus.
• Coordinate seating to balance server sections.
• Monitor table turnover and update seating charts.
• Handle guest inquiries, special requests, and complaints professionally.
• Maintain cleanliness and organization of the entrance and waiting area.
• Communicate with waitstaff, kitchen, and management regarding guest flow.
• Manage cloakroom/lost-and-found items if applicable.
• Assist with takeaway orders or event bookings if needed.
• Uphold brand standards and guest experience guidelines.

Qualifications

• High school diploma or equivalent.
• Previous experience in hospitality, customer service, or front desk preferred.
• Knowledge of reservation systems (OpenTable, SevenRooms, etc.) is a plus.
• Fluency in local language and basic English (additional languages advantageous).

Skills & Competencies

• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Calm under pressure and able to handle difficult guests.
• Customer-focused with a welcoming attitude.
• Basic computer skills.

• Greet guests warmly upon arrival and manage the waiting list.
• Take and confirm reservations via phone, online, or walk-in.
• Escort guests to tables and present menus.
• Coordinate seating to balance server sections.
• Monitor table turnover and update seating charts.
• Handle guest inquiries, special requests, and complaints professionally.
• Maintain cleanliness and organization of the entrance and waiting area.
• Communicate with waitstaff, kitchen, and management regarding guest flow.
• Manage cloakroom/lost-and-found items if applicable.
• Assist with takeaway orders or event bookings if needed.
• Uphold brand standards and guest experience guidelines.

• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Calm under pressure and able to handle difficult guests.
• Customer-focused with a welcoming attitude.
• Basic computer skills.

• High school diploma or equivalent.
• Previous experience in hospitality, customer service, or front desk preferred.
• Knowledge of reservation systems (OpenTable, SevenRooms, etc.) is a plus.
• Fluency in local language and basic English (additional languages advantageous).