Role Objective

Our client is looking for a customer-oriented Hotel Receptionist with strong front-office experience, skilled in delivering seamless guest services, managing check-in and check-out procedures, and ensuring efficient daily operations in fast-paced hospitality environments.

Core Duties and Responsibilities

• Welcomed and assisted guests on arrival, ensuring a smooth and professional check-in and check-out process.
• Managed front desk operations while maintaining high standards of customer service and hospitality.
• Handled reservations, room bookings, cancellations, and guest requests accurately and efficiently.
• Responded to phone calls, emails, and walk-in inquiries, providing timely and helpful information.
• Resolved guest complaints and concerns professionally, ensuring guest satisfaction and positive experiences.
• Coordinated with housekeeping and maintenance teams to ensure room readiness and prompt service delivery.
• Maintained accurate guest records, booking logs, and daily front office reports.
• Managed scheduling for meetings, conference rooms, and internal appointments.
• Assisted in general administrative duties including filing, stationery management, and office coordination.
• Ensured the reception area remained clean, organized, and welcoming at all times.
• Supported transport arrangements and other logistical needs when required.
• Worked collaboratively with team members to ensure efficient daily hotel operations.

Job Specifications and Qualifications

• Diploma in Hospitality Management, Business Administration, Communication, Front Office or related area.
• At least 2 years of relevant work experience.
• Proficiency in MS Office Suite

Key Competencies

• Front Office Operations
• Customer Service Excellence
• Reservation & Booking Management
• Communication Skills (Written & Verbal)
• Problem Solving & Conflict Handling
• MS Office Proficiency
• Time Management & Multitasking
• Attention to Detail

• Welcomed and assisted guests on arrival, ensuring a smooth and professional check-in and check-out process.
• Managed front desk operations while maintaining high standards of customer service and hospitality.
• Handled reservations, room bookings, cancellations, and guest requests accurately and efficiently.
• Responded to phone calls, emails, and walk-in inquiries, providing timely and helpful information.
• Resolved guest complaints and concerns professionally, ensuring guest satisfaction and positive experiences.
• Coordinated with housekeeping and maintenance teams to ensure room readiness and prompt service delivery.
• Maintained accurate guest records, booking logs, and daily front office reports.
• Managed scheduling for meetings, conference rooms, and internal appointments.
• Assisted in general administrative duties including filing, stationery management, and office coordination.
• Ensured the reception area remained clean, organized, and welcoming at all times.
• Supported transport arrangements and other logistical needs when required.
• Worked collaboratively with team members to ensure efficient daily hotel operations.

• Front Office Operations
• Customer Service Excellence
• Reservation & Booking Management
• Communication Skills (Written & Verbal)
• Problem Solving & Conflict Handling
• MS Office Proficiency
• Time Management & Multitasking
• Attention to Detail

• Diploma in Hospitality Management, Business Administration, Communication, Front Office or related area.
• At least 2 years of relevant work experience.
• Proficiency in MS Office Suite