Responsibilities or duties

• Welcome guests warmly and professionally upon arrival
• Perform guest check-in and check-out procedures accurately and efficiently
• Handle room allocations, key issuance, and guest information updates
• Respond to guest inquiries, requests, and complaints promptly and courteously
• Process walk-in reservations and assist with room bookings
• Handle payments, billing, and cashiering duties accurately
• Balance cash float and prepare end-of-shift reports
• Ensure all transactions comply with hotel policies and procedures
• Coordinate with other departments to ensure guest needs are met
• Handle incoming calls, emails, and messages professionally
• Maintain accurate guest records and reservation details.
• Prepare daily arrival, departure, and in-house guest reports
• Ensure compliance with data protection and confidentiality standards
• Participate in shift handovers and daily briefings

Qualifications or requirements

• Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field
• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving skills.
• Computer literacy and familiarity with reservation systems is an added advantage.

Experience needed

Minimum 2 years’ experience as a hotel receptionist or front office agent

• Welcome guests warmly and professionally upon arrival
• Perform guest check-in and check-out procedures accurately and efficiently
• Handle room allocations, key issuance, and guest information updates
• Respond to guest inquiries, requests, and complaints promptly and courteously
• Process walk-in reservations and assist with room bookings
• Handle payments, billing, and cashiering duties accurately
• Balance cash float and prepare end-of-shift reports
• Ensure all transactions comply with hotel policies and procedures
• Coordinate with other departments to ensure guest needs are met
• Handle incoming calls, emails, and messages professionally
• Maintain accurate guest records and reservation details.
• Prepare daily arrival, departure, and in-house guest reports
• Ensure compliance with data protection and confidentiality standards
• Participate in shift handovers and daily briefings

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving skills.
• Computer literacy and familiarity with reservation systems is an added advantage.

• Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field