Stedmak Gardens and Hotel is one of a kind hotel, apart from being located in a serene and superb surroundings and also neighboring popular landmarks like the Bomas of Kenya.

Key Responsibilities

• Welcome and assist guests warmly and professionally.
• Handle guest check-ins and check-outs efficiently.
• Manage reservations, bookings, and cancellations.
• Answer phone calls and respond to guest inquiries promptly.
• Provide accurate information about hotel services and facilities.
• Handle guest complaints and escalate issues when necessary.
• Process payments and issue receipts.
• Maintain accurate guest records and reservation details.
• Ensure the reception area is clean and well organized.
• Coordinate with housekeeping and other departments for smooth operations.

Qualifications & Requirements

• Certificate/Diploma in Front Office Operations, Hospitality Management, or related field.
• Previous experience in hospitality or customer service is an added advantage.
• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving skills.
• Computer literacy and familiarity with reservation systems is an added advantage.
• Professional grooming and presentation.
• Ability to work under pressure and multitask.

• Welcome and assist guests warmly and professionally.
• Handle guest check-ins and check-outs efficiently.
• Manage reservations, bookings, and cancellations.
• Answer phone calls and respond to guest inquiries promptly.
• Provide accurate information about hotel services and facilities.
• Handle guest complaints and escalate issues when necessary.
• Process payments and issue receipts.
• Maintain accurate guest records and reservation details.
• Ensure the reception area is clean and well organized.
• Coordinate with housekeeping and other departments for smooth operations.

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving skills.
• Computer literacy and familiarity with reservation systems is an added advantage.
• Professional grooming and presentation.
• Ability to work under pressure and multitask.

• Certificate/Diploma in Front Office Operations, Hospitality Management, or related field.
• Previous experience in hospitality or customer service is an added advantage.