Housekeeping Supervisor role at Verona Hotel. Responsible for supervising housekeeping staff, maintaining cleanliness standards, inspecting rooms, and managing housekeeping supplies. Requires relevant hospitality experience, strong supervisory skills, and good attention to detail. The role is based in Nairobi with duties performed on-site.

Key Responsibilities

Responsible for the cleanliness, orderliness and appearance of the entire hotel.

Assist in the preparation of the annual Housekeeping Budget for the hotel.

Maintain par stock of guest supplies, cleaning supplies, linen and uniforms.

Develop and implement housekeeping systems and procedures.

Organize on-the-job training and evaluate its effectiveness.

Establish and educate staff on cleanliness, tidiness and hygiene standards.

Ensure compliance with safety and sanitation policies in all areas.

Qualifications

Diploma or Degree in Hotel Management, Hospitality Management, Housekeeping Operations or a related field.

4 years of relevant housekeeping experience, preferably within a hotel or hospitality environment.

Good knowledge of hotel housekeeping standards, cleaning procedures and room preparation.

Knowledge of proper handling and use of cleaning chemicals and housekeeping equipment.

Good understanding of hygiene, sanitation, health and safety standards.

Ability to inspect guest rooms, public areas and other hotel facilities to ensure required standards are maintained.

Ability to supervise, train and allocate duties to housekeeping staff.

Good knowledge of linen, uniform and housekeeping inventory control.

Ability to maintain housekeeping records, checklists and reports.

Ability to handle guest complaints professionally and ensure timely resolution.

Ability to work shifts, weekends and public holidays.

• Responsible for the cleanliness, orderliness and appearance of the entire hotel.
• Assist in the preparation of the annual Housekeeping Budget for the hotel.
• Maintain par stock of guest supplies, cleaning supplies, linen and uniforms.
• Develop and implement housekeeping systems and procedures.
• Organize on-the-job training and evaluate its effectiveness.
• Establish and educate staff on cleanliness, tidiness and hygiene standards.
• Ensure compliance with safety and sanitation policies in all areas.

• Supervisory skills
• Attention to detail
• Knowledge of hotel housekeeping standards
• Knowledge of cleaning procedures
• Knowledge of room preparation
• Knowledge of cleaning chemicals and equipment handling
• Understanding of hygiene, sanitation, health and safety standards
• Ability to inspect rooms and facilities
• Ability to supervise, train and allocate duties
• Knowledge of inventory control
• Ability to maintain records and reports
• Ability to handle guest complaints professionally
• Ability to work shifts, weekends and public holidays

• Diploma or Degree in Hotel Management, Hospitality Management, Housekeeping Operations or a related field.
• 4 years of relevant housekeeping experience, preferably within a hotel or hospitality environment.