About the company

Our client is a leading provider of integrated technology security solutions, delivering technology-driven services to a diverse client base. The company offers comprehensive security services including manned guarding, electronic security systems, surveillance, and risk management solutions tailored to meet client needs. With a strong focus on professionalism, compliance, and service excellence, They are committed to safeguarding people, property, and assets while continuously investing in skilled personnel and operational excellence.

Job Overview

As a HR Generalist, you will manage and execute comprehensive HR operations across the employee lifecycle while supporting strategic HR initiatives. Your responsibilities encompass talent acquisition,employee relations, performance management, learning and development, HR compliance, and operational HR management. You will serve as a trusted advisor to management and employees on all people-related matters.

RECRUITMENT & TALENT ACQUISITION

• Manage end-to-end recruitment processes including job posting, candidate sourcing, screening, interviewing and selection
• Develop innovative recruitment strategies to attract top talent aligned with organizational needs
• Coordinate with department heads to understand staffing requirements and create accurate job descriptions
• Oversee the onboarding process to ensure smooth integration of new hires into the organization
• Build and maintain relationships with recruitment agencies and other talent sources

EMPLOYEE RELATIONS & ENGAGEMENT

• Serve as the primary point of contact for employee inquiries, concerns, and grievances
• Facilitate conflict resolution and mediate workplace disputes in a fair and timely manner
• Conduct exit interviews and analyze trends to improve employee retention
• Support employee engagement initiatives and contribute to building a positive workplace culture
• Administer and analyze employee engagement surveys, recommending actionable improvements

PERFORMANCE MANAGEMENT

• Administer the performance review and development framework across the organization
• Train managers on effective performance management practices and coaching techniques
• Monitor performance review completion and quality, ensuring alignment with organizational goals
• Support the development of performance improvement plans where necessary
• Track and report on performance management metrics and trends

LEARNING & DEVELOPMENT

• Identify training needs through collaboration with department heads and performance data analysis
• Coordinate and facilitate training programs, workshops and development initiatives
• Manage the annual learning and development calendar and budget
• Evaluate training effectiveness and recommend improvements
• Support career development planning for employees

HR COMPLIANCE & ADMINISTRATION

• Maintain accurate and up-to-date employee records in compliance with Kenyan labor laws
• Ensure organizational compliance with statutory requirements including NSSF, SHA, and PAYE by supporting the payroll process.
• Develop, update and communicate HR policies and procedures
• Manage leave administration and maintain attendance records

COMPENSATION & PAYROLL SUPPORT

• Collaborate with finance team on payroll preparation and processing
• Ensure accurate capture of payroll data including new hires, terminations, and changes
• Manage benefits administration and communicate benefits information to employees
• Support annual compensation reviews and provide market bench marking data
• Address payroll-related queries from employees

HR REPORTING & ANALYTICS

• Prepare monthly, quarterly, and annual HR reports for management and leadership
• Analyze HR metrics and trends to provide insights and recommendations
• Maintain HR dashboard with key performance indicators
• Support budget planning and monitoring for HR activities
• Generate ad-hoc reports as requested by management

Requirements

• Minimum 3-4 years of progressive HR generalist experience
• Bachelor's degree in Human Resource Management or related field
• Professional HR certification (CHRP or equivalent) is highly desirable.
• Must be a member of IHRM.
• Prior experience in a tech industry or fast-paced environment is an advantage
• Thorough understanding of Kenyan Labor Laws, Employment Act, and HR best practices
• Demonstrated experience in full-cycle recruitment and employee relations
• Proficiency in HRIS systems and MS Office Suite.

CORE COMPETENCIES

• Communication Excellence: Strong written and verbal communication skills with the ability to interact effectively at all organizational levels
• Problem-Solving: Ability to analyze situations, identify issues, and develop practical solutions
• Confidentiality: High level of discretion in handling sensitive employee and organizational information
• Attention to Detail: Accuracy and thoroughness in documentation, compliance, and data management
• Relationship Building: Strong interpersonal skills to build trust and credibility with employees and management
• Adaptability: Flexibility to manage multiple priorities and adapt to changing business needs

Skills & Personal Attributes

• Self-motivated with ability to work independently and as part of a team
• Strong organizational and time management skills
• Customer service orientation with a solutions-focused mindset
• Proactive approach to identifying and addressing HR issues
• Proficiency in HR software, databases, and Microsoft Office applications
• Ability to maintain professionalism and objectivity in challenging situations
• Commitment to continuous learning and professional development

• Manage end-to-end recruitment processes including job posting, candidate sourcing, screening, interviewing and selection
• Develop innovative recruitment strategies to attract top talent aligned with organizational needs
• Coordinate with department heads to understand staffing requirements and create accurate job descriptions
• Oversee the onboarding process to ensure smooth integration of new hires into the organization
• Build and maintain relationships with recruitment agencies and other talent sources
• Serve as the primary point of contact for employee inquiries, concerns, and grievances
• Facilitate conflict resolution and mediate workplace disputes in a fair and timely manner
• Conduct exit interviews and analyze trends to improve employee retention
• Support employee engagement initiatives and contribute to building a positive workplace culture
• Administer and analyze employee engagement surveys, recommending actionable improvements
• Administer the performance review and development framework across the organization
• Train managers on effective performance management practices and coaching techniques
• Monitor performance review completion and quality, ensuring alignment with organizational goals
• Support the development of performance improvement plans where necessary
• Track and report on performance management metrics and trends
• Identify training needs through collaboration with department heads and performance data analysis
• Coordinate and facilitate training programs, workshops and development initiatives
• Manage the annual learning and development calendar and budget
• Evaluate training effectiveness and recommend improvements
• Support career development planning for employees
• Maintain accurate and up-to-date employee records in compliance with Kenyan labor laws
• Ensure organizational compliance with statutory requirements including NSSF, SHA, and PAYE by supporting the payroll process.
• Develop, update and communicate HR policies and procedures
• Manage leave administration and maintain attendance records
• Collaborate with finance team on payroll preparation and processing
• Ensure accurate capture of payroll data including new hires, terminations, and changes
• Manage benefits administration and communicate benefits information to employees
• Support annual compensation reviews and provide market bench marking data
• Address payroll-related queries from employees
• Prepare monthly, quarterly, and annual HR reports for management and leadership
• Analyze HR metrics and trends to provide insights and recommendations
• Maintain HR dashboard with key performance indicators
• Support budget planning and monitoring for HR activities
• Generate ad-hoc reports as requested by management

• Strong written and verbal communication skills with the ability to interact effectively at all organizational levels
• Ability to analyze situations, identify issues, and develop practical solutions
• High level of discretion in handling sensitive employee and organizational information
• Accuracy and thoroughness in documentation, compliance, and data management
• Strong interpersonal skills to build trust and credibility with employees and management
• Flexibility to manage multiple priorities and adapt to changing business needs
• Self-motivated with ability to work independently and as part of a team
• Strong organizational and time management skills
• Customer service orientation with a solutions-focused mindset
• Proactive approach to identifying and addressing HR issues
• Proficiency in HR software, databases, and Microsoft Office applications
• Ability to maintain professionalism and objectivity in challenging situations
• Commitment to continuous learning and professional development

• Minimum 3-4 years of progressive HR generalist experience
• Bachelor's degree in Human Resource Management or related field
• Professional HR certification (CHRP or equivalent) is highly desirable.
• Must be a member of IHRM.
• Prior experience in a tech industry or fast-paced environment is an advantage
• Thorough understanding of Kenyan Labor Laws, Employment Act, and HR best practices
• Demonstrated experience in full-cycle recruitment and employee relations
• Proficiency in HRIS systems and MS Office Suite.