Background information about the job or company (e.g., role context, company overview)

Career Directions Limited (CDL) is seeking a Human Resource Generalist. The HRG will be directly responsible for completing a variety of tasks to support the daily operations of the HR department for specific our client functions and the Retail Division. You will oversee all aspects of human resources processes and practices throughout the employee life cycle.

This involves leading and managing the people and culture agenda of the programme; recruiting the right talent, enhancing staff performance, supporting employee development, and creating strong relationships with all key stakeholders of the initiative while championing change initiatives.

You will work closely with cross-functional teams and stakeholders to execute HR strategies that align with business goals and objectives.

You will take part in decision-making to support the organization in the creation of a result-oriented culture and work hand in hand with other departmental heads to identify, understand and provide practical solutions to HR challenges.

Responsibilities or duties

Recruitment & Onboarding

• Conduct interviews for business unit positions, make referrals to hiring managers, and ensure efficient turnaround time.
• Guide hiring managers on writing job profiles and developing job descriptions.
• Coordinate the onboarding process and ensure all new hires in our client have a good understanding of the company vision, mission, and values, including its approaches, policies, procedures, strategies, and operations.
• Inform employees of their rights, responsibilities, and code of conduct.

Performance Improvement

• Ensure job descriptions are reviewed and updated regularly.
• Identify trends and recommend solutions to improve employee performance, retention, and development.
• Assist in the implementation of the feedback process (Connect for Growth).
• Provide ongoing support and coaching to line managers in implementing the performance appraisal system.

Learning & Development

• Conduct onboarding training and orientation sessions for new employees.
• Maintain documentation of learning activities and ensure accessibility of the knowledge base.
• Coordinate and oversee learning and development programs.
• Assist in implementing the people development strategy.
• Evaluate and monitor training programs to ensure objectives are met.
• Maintain employee training records.

Employee Relations

• Consult with employees and management on employee relations issues.
• Improve work relationships, build morale, and increase productivity and retention.
• Communicate the disciplinary process effectively (warnings, appeals, etc.).
• Handle staff grievances and disciplinary processes in accordance with our client’s policies and procedures, ensuring compliance with employment law and full confidentiality.
• Maintain confidential records related to grievances and complaints and coordinate investigations where necessary.

Culture

• Champion our client’s behaviours and support initiatives that drive a positive work environment.
• Promote team innovation and engagement.
• Coach leaders in promoting open communication and teamwork.
• Celebrate and affirm culture role models.

Stakeholder Management

• Maintain strong working relationships with line managers and Senior Management.
• Stay abreast of HR trends and share insights as needed.
• Drive staff culture initiatives to enhance collaboration across the organization.
• Lead HR-related training initiatives across various levels.

Project Management

• Participate in company projects.
• Create tools and templates to enhance departmental effectiveness.

Reporting

• Submit weekly and monthly performance reports as directed by the HR Manager.
• Prepare monthly absenteeism reports for the specific business unit.
• Analyze HR trends and metrics in partnership with HR peers to develop programs and policies.

Qualifications or requirements (e.g., education, skills)

Professional / Academic Background

• Bachelor’s degree in Human Resource Management, Social Sciences, Business Administration, or equivalent.
• Sound knowledge of Labour Laws and Employment Act, 2007.
• Active membership in a relevant professional body with good standing.
• Tech savvy.

Essential Skills & Knowledge

• Strong leadership and decision-making skills.
• Creativity and innovation in HR programming.
• Strong oral and written communication skills.
• High accuracy and attention to detail.

Essential Attributes

• Strong decision-making ability.
• Problem-solving mindset.
• Ability to work under pressure.
• Team-oriented leadership approach.
• Agility and adaptability in a fast-paced environment.
• High level of self-motivation and initiative.
• Energy and determination to achieve results.

Experience needed

5–8 years’ experience in Human Resource Management/Administration within a recognized organization, preferably in the Fashion & Apparel, Retail, or Manufacturing industry.

• Conduct interviews for business unit positions, make referrals to hiring managers, and ensure efficient turnaround time.
• Guide hiring managers on writing job profiles and developing job descriptions.
• Coordinate the onboarding process and ensure all new hires in our client have a good understanding of the company vision, mission, and values, including its approaches, policies, procedures, strategies, and operations.
• Inform employees of their rights, responsibilities, and code of conduct.
• Ensure job descriptions are reviewed and updated regularly.
• Identify trends and recommend solutions to improve employee performance, retention, and development.
• Assist in the implementation of the feedback process (Connect for Growth).
• Provide ongoing support and coaching to line managers in implementing the performance appraisal system.
• Conduct onboarding training and orientation sessions for new employees.
• Maintain documentation of learning activities and ensure accessibility of the knowledge base.
• Coordinate and oversee learning and development programs.
• Assist in implementing the people development strategy.
• Evaluate and monitor training programs to ensure objectives are met.
• Maintain employee training records.
• Consult with employees and management on employee relations issues.
• Improve work relationships, build morale, and increase productivity and retention.
• Communicate the disciplinary process effectively (warnings, appeals, etc.).
• Handle staff grievances and disciplinary processes in accordance with our client’s policies and procedures, ensuring compliance with employment law and full confidentiality.
• Maintain confidential records related to grievances and complaints and coordinate investigations where necessary.
• Champion our client’s behaviours and support initiatives that drive a positive work environment.
• Promote team innovation and engagement.
• Coach leaders in promoting open communication and teamwork.
• Celebrate and affirm culture role models.
• Maintain strong working relationships with line managers and Senior Management.
• Stay abreast of HR trends and share insights as needed.
• Drive staff culture initiatives to enhance collaboration across the organization.
• Lead HR-related training initiatives across various levels.
• Participate in company projects.
• Create tools and templates to enhance departmental effectiveness.
• Submit weekly and monthly performance reports as directed by the HR Manager.
• Prepare monthly absenteeism reports for the specific business unit.
• Analyze HR trends and metrics in partnership with HR peers to develop programs and policies.

• Strong leadership and decision-making skills.
• Creativity and innovation in HR programming.
• Strong oral and written communication skills.
• High accuracy and attention to detail.
• Problem-solving mindset.
• Ability to work under pressure.
• Team-oriented leadership approach.
• Agility and adaptability in a fast-paced environment.
• High level of self-motivation and initiative.
• Energy and determination to achieve results.

• Bachelor’s degree in Human Resource Management, Social Sciences, Business Administration, or equivalent.
• Sound knowledge of Labour Laws and Employment Act, 2007.
• Active membership in a relevant professional body with good standing.
• Tech savvy.