Background

Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product...

Core Responsibilities

End-to-End Website Operations

Ensure reliable power, network, and internet connectivity across all locations. Manage LAN/WAN, routers, switches, firewalls, UPS, and backup systems. Coordinate with ISPs and monitor system uptime.

Warehouse IT Support

Maintain WMS, scanners, printers, and other warehouse IT systems. Provide timely on-site troubleshooting and support during peak operations.

Office Equipment & Devices

Set up, configure, maintain, and troubleshoot computers, printers, and network devices. Support device lifecycle management.

CCTV & Security Systems

Maintain CCTV systems and ensure proper recording, storage, and retrieval. Support investigations through surveillance data where required.

IT Security & Access Control

Manage user accounts, access rights, onboarding, role changes, and offboarding.Enforce password and access control standards and help prevent unauthorized access.

IT Support & Service Delivery

Provide day-to-day IT support across office and warehouse operations. Ensure support requests are resolved within agreed SLA timelines. Coordinate IT support activities and team members

Team Coordination & Training

Supervise and support IT staff. Train employees on internal sys-tems, e-commerce platforms, and warehouse tools. Develop SOPS and user guides to improve system adoption and reduce errors.

Requirements

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Experience

Minimum 5 years of experience in IT operations, infrastructure, or support roles. Experience with multi-site IT environments, Warehouse or operational environment support is highly preferred

Core Skills

Hands-on troubleshooting (network and hardware), Experience with routers, switches, and firewalls. Familiarity with power backup systems (UPS, generators), Experience with CCTV systems,Basic knowledge of IT security and access control, Strong execution ability, problem-solving skills, and ability to supervise a small team.

• Ensure reliable power, network, and internet connectivity across all locations.
• Manage LAN/WAN, routers, switches, firewalls, UPS, and backup systems.
• Coordinate with ISPs and monitor system uptime.
• Maintain WMS, scanners, printers, and other warehouse IT systems.
• Provide timely on-site troubleshooting and support during peak operations.
• Set up, configure, maintain, and troubleshoot computers, printers, and network devices.
• Support device lifecycle management.
• Maintain CCTV systems and ensure proper recording, storage, and retrieval.
• Support investigations through surveillance data where required.
• Manage user accounts, access rights, onboarding, role changes, and offboarding.
• Enforce password and access control standards and help prevent unauthorized access.
• Provide day-to-day IT support across office and warehouse operations.
• Ensure support requests are resolved within agreed SLA timelines.
• Coordinate IT support activities and team members
• Supervise and support IT staff.
• Train employees on internal sys-tems, e-commerce platforms, and warehouse tools.
• Develop SOPS and user guides to improve system adoption and reduce errors.

• Hands-on troubleshooting (network and hardware)
• Experience with routers, switches, and firewalls
• Familiarity with power backup systems (UPS, generators)
• Experience with CCTV systems
• Basic knowledge of IT security and access control
• Strong execution ability
• Problem-solving skills
• Ability to supervise a small team

• Bachelor's degree in Information Technology, Computer Science, or related field
• Minimum 5 years of experience in IT operations, infrastructure, or support roles.
• Experience with multi-site IT environments, Warehouse or operational environment support is highly preferred