JOB PURPOSE

To support the administration, maintenance, and security of the University’s network and ICT infrastructure in order to ensure reliable connectivity and ICT services for teaching, learning, research, and administration.

KEY DUTIES AND RESPONSIBILITIES

Monitor and support day to day network and internet performance and availability

Troubleshoot and resolve network outages and connectivity issues

Install and configure switches, routers, access points and firewalls

Maintain network documentation including topology diagrams and asset records

Support campus wired and wireless infrastructure including cabling and patching

Provide network support for helpdesk tickets and user access issues

Manage DNS, DHCP, VLANs, IP address assignments, and related services

Apply routine network updates, firmware patches, and maintenance tasks

Monitor network security and report unusual activity

Work with systems staff to support ERP, LMS, library systems, and cloud services

Maintain inventory of network devices and prepare simple incident or performance report

Support VPN configurations and secure remote access for authorized users

Perform any other duties as assigned by the supervisor.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field

Knowledge of networking concepts including TCP IP, VLANs, DHCP, DNS, VPN, Firewalls, switching and routing

Familiarity with Wi-Fi technologies, structures cabling and networking monitoring tools.

Certifications such as CCNA or equivalent will be considered an advantage

Strong analytical and problem – solving skills with good communication and teamwork abilities

Ability to work in a busy university environment with minimum supervision

• Monitor and support day to day network and internet performance and availability
• Troubleshoot and resolve network outages and connectivity issues
• Install and configure switches, routers, access points and firewalls
• Maintain network documentation including topology diagrams and asset records
• Support campus wired and wireless infrastructure including cabling and patching
• Provide network support for helpdesk tickets and user access issues
• Manage DNS, DHCP, VLANs, IP address assignments, and related services
• Apply routine network updates, firmware patches, and maintenance tasks
• Monitor network security and report unusual activity
• Work with systems staff to support ERP, LMS, library systems, and cloud services
• Maintain inventory of network devices and prepare simple incident or performance report
• Support VPN configurations and secure remote access for authorized users
• Perform any other duties as assigned by the supervisor.

• Knowledge of networking concepts including TCP IP, VLANs, DHCP, DNS, VPN, Firewalls, switching and routing
• Familiarity with Wi-Fi technologies, structures cabling and networking monitoring tools.
• Strong analytical and problem – solving skills
• Good communication and teamwork abilities
• Ability to work in a busy university environment with minimum supervision

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field
• Certifications such as CCNA or equivalent will be considered an advantage