Background information about the job or company (e.g., role context, company overview)

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

Responsibilities or duties

This role is responsible for supporting the ICT governance operations and will drive the implementation of various controls within ICT that are geared towards improving the IT risk posture.

They will also support the evaluation of the effectiveness and compliance of the organization’s IT systems and processes.

Qualifications or requirements (e.g., education, skills)

Bachelor’s degree in computer science, Information Technology, or related field required.

Experience in IT Service Management.

Certifications as well as intermediate working knowledge of COBIT or ITIL.

Other governance certifications will be an added advantage.

Basic experience on controls and effectiveness within the ICT environment.

Excellent relationship management skills with stakeholders, colleagues and users in pursuit of delivering high quality services whilst maintaining policy adherence.

Strong analytical skills, and able to make sense of logical problems quickly.

Flexible approach to work with a focus on delivery to deadlines and high standards.

Practical experience in service delivery environment including technical and service management exposure.

Experience needed

Experience in IT Service Management.

Basic experience on controls and effectiveness within the ICT environment.

Practical experience in service delivery environment including technical and service management exposure.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Key competencies:

• Business awareness.
• Customer Focus.
• Excellent technical skills.
• Excellent Analytical skills.
• Leadership skills.
• Strong analytical skills and problem-solving skills.
• Excellent planning skills.
• High personal standards and goal-oriented.

• Review and update the IT Governance, Risk & Compliance repositories.
• Support and document Internal Control self-assessments focusing on risk management practices and regulatory requirements.
• Support various teams and follow up on the implementation of recommended controls.
• Provide support to IT teams in implementing governance processes and addressing compliance requirements.
• Identify and report on risks, providing recommendations for improvements for management reviews.
• Collaborate with various stakeholders to assess risks, monitor compliance with access policies.
• Document all governance standards and support IT initiatives in aligning to these standards and provide reports to support management decision-making.
• Assist in the Management of the IT policies, procedures, and processes lifecycle, including testing, attestation, awareness, and enforcement.
• Stay up to date on changes to regulatory requirements and industry standards and update IT governance policies and procedures accordingly.
• Support all governance-mandated responsibilities, including audits, training, development of policies, and business continuity plans.
• Ensure all Policies and guidelines are socialized to all ICT Team Members.

• Basic experience on controls and effectiveness within the ICT environment.
• Excellent relationship management skills with stakeholders, colleagues and users in pursuit of delivering high quality services whilst maintaining policy adherence.
• Strong analytical skills, and able to make sense of logical problems quickly.
• Flexible approach to work with a focus on delivery to deadlines and high standards.
• Practical experience in service delivery environment including technical and service management exposure.
• Business awareness.
• Customer Focus.
• Excellent technical skills.
• Excellent Analytical skills.
• Leadership skills.
• Strong analytical skills and problem-solving skills.
• Excellent planning skills.
• High personal standards and goal-oriented.

• Bachelor’s degree in computer science, Information Technology, or related field required.
• Experience in IT Service Management.
• Certifications as well as intermediate working knowledge of COBIT or ITIL.
• Other governance certifications will be an added advantage.