Background

Established in 1997, Lion's SightFirst Eye Hospital is among the leading Eye hospitals in East & Central Africa. We are located in the serene Loresho neighborhood, 25 minutes from the Nairobi CBD. We also offer Dental, ENT & Diabetes healthcare services.

The ICT Manager will lead the development and management of all IT-related systems, infrastructure, and services at LSEH. This position is critical for ensuring the hospital’s operational efficiency, data security, and continuous digital innovation to enhance service delivery.

Key Responsibilities:

ICT Strategy and Planning:

• Develop and implement ICT strategies aligned with the hospital’s goals and operational needs.
• Manage the ICT budget, ensuring optimal resource allocation.
• Stay updated with trends and technologies relevant to healthcare.

Network and Systems Management:

• Oversee the installation, configuration, and maintenance of all hardware, software, and networks.
• Ensure uptime, performance, and reliability of ICT infrastructure, including hospital management systems (HMS) and electronic medical records (EMR).
• Manage servers, data storage, and backups to ensure data integrity and availability.

Cybersecurity and Compliance:

• Implement cybersecurity protocols and risk management strategies to safeguard data and systems.
• Ensure compliance with data protection laws and industry regulations.
• Conduct regular system audits and vulnerability assessments.

Support and Training:

• Provide technical support to staff and troubleshoot ICT issues promptly.
• Organize training programs to improve staff proficiency in using ICT systems.

Vendor and Stakeholder Management:

• Manage relationships with ICT vendors and service providers.
• Collaborate with internal departments to understand their ICT needs and provide solutions.

Innovation and Project Management:

• Lead digital transformation projects to enhance patient care and operational efficiency.
• Manage ICT projects from inception to completion, ensuring timelines and deliverables are met.

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master’s degree is a plus).
• Minimum of 5-7 years of experience in ICT management, preferably in healthcare or a similar setting.
• Proven experience in managing ICT infrastructure, networks, and software systems.
• Familiarity with healthcare technologies (HMS, EMR, etc.) and data security protocols.

Technical Skills:

• Expertise in network administration, system management, and database technologies.
• Strong understanding of cybersecurity principles and practices.
• Experience with cloud technologies and digital transformation projects.
• Proficiency in project management tools and methodologies (e.g., Agile, Prince2).

Soft Skills:

• Strong leadership and team management abilities.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work under pressure and meet tight deadlines.
• High degree of integrity and commitment to organizational goals.

• Develop and implement ICT strategies aligned with the hospital’s goals and operational needs.
• Manage the ICT budget, ensuring optimal resource allocation.
• Stay updated with trends and technologies relevant to healthcare.
• Oversee the installation, configuration, and maintenance of all hardware, software, and networks.
• Ensure uptime, performance, and reliability of ICT infrastructure, including hospital management systems (HMS) and electronic medical records (EMR).
• Manage servers, data storage, and backups to ensure data integrity and availability.
• Implement cybersecurity protocols and risk management strategies to safeguard data and systems.
• Ensure compliance with data protection laws and industry regulations.
• Conduct regular system audits and vulnerability assessments.
• Provide technical support to staff and troubleshoot ICT issues promptly.
• Organize training programs to improve staff proficiency in using ICT systems.
• Manage relationships with ICT vendors and service providers.
• Collaborate with internal departments to understand their ICT needs and provide solutions.
• Lead digital transformation projects to enhance patient care and operational efficiency.
• Manage ICT projects from inception to completion, ensuring timelines and deliverables are met.

• Network administration
• System management
• Database technologies
• Cybersecurity principles and practices
• Cloud technologies
• Digital transformation projects
• Project management tools and methodologies (e.g., Agile, Prince2)
• Leadership and team management abilities
• Communication skills
• Problem-solving skills
• Decision-making skills
• Ability to work under pressure and meet tight deadlines
• Integrity and commitment to organizational goals

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master’s degree is a plus).
• Minimum of 5-7 years of experience in ICT management, preferably in healthcare or a similar setting.
• Proven experience in managing ICT infrastructure, networks, and software systems.
• Familiarity with healthcare technologies (HMS, EMR, etc.) and data security protocols.