Summary
Date Posted: Tuesday, June 06 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job summary
• The job holder will be reporting to the operations manager. He/she will ensure the ict systems are at all times functional, efficient, and secure for the smooth running of all processes including:server and storage, lan and wan networks, operating systems, backup and security, disaster recovery

Roles and responsibilities
• Lead the development, implementation, and review of ict standard operating procedures.
• Identify vendors of software and hardware, negotiate and ensure the school only acquires what efficiently serves the school
• Ensure that all ict hardware is running efficiently and is regularly maintained to reduce breakdowns.
• Together with users and management, identify areas of the school’s ict systems that need to be improved, modified, or discarded to ensure the best outcomes.
• Support of printers and other networked peripherals.
• Establish backup facilities to ensure there is no loss of data in case of any incidences that compromise the school-based servers.
• Ensure the security of ict infrastructure including hardware and software.
• Act as a champion of ict leverage in the school by liaising with departmental heads to automate all processes.
• Ensure there is an efficient ict help desk to log and resolve all issues raised by users.
• Ensure training of all ict users on how to handle and manage the ict infrastructure both hardware and software.
• Manage the user rights of all staff to ensure staff only have rights that they need.
• Direct cabling, configuring, and installing computer hardware and computer networks and software for network and stand-alone.
• Perform network troubleshooting to isolate and diagnose common network problems.
• Train users on computer hardware, software, and other electronic office equipment

Minimum requirements
• Minimum of a diploma or degree in an ict-related course.
• Have a minimum of 4 years’ experience in a busy setting.
• Professional certification (e.g. Mcse, mcsd, cisco).
• Excellent negotiation skills
• Excellent communication skills

Key performance indicators
• Turnaround time of support to users
• Software and hardware downtime
• Security breaches on software and hardware
• Continuous training of users
• Innovation in the use of ict for efficiency in the school

Work Hours: 8

Experience in Months: 48

Level of Education: Postgraduate Degree

Job application procedure
• Qualified and interested candidates should apply by sending their updated cv in pdf format quoting their current/last and expected salary to recruit@amazonfronts.co.ke 
• Only shortlisted candidates will be contacted!!!

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