Human Capital Outsourcing Limited, on behalf of our client in the insurance and technology environment, is seeking to hire a proactive and technically skilled IT Officer/Developer. The successful candidate will be responsible for providing day-to-day technical support, ensuring smooth system operations, and supporting application maintenance and development-related tasks.

• Provide timely support for desktops, laptops, printers, mobile devices, and software (Windows/Linux, MS Office, browsers, applications).
• Manage user accounts, access rights, and password resets while ensuring adherence to IT policies.
• Monitor and maintain web and mobile applications, resolve login issues, and escalate complex bugs to the development team.
• Troubleshoot and maintain servers, routers, switches, firewalls, Wi-Fi, and VPN connectivity, performing basic network diagnostics.
• Monitor server health, perform routine backups, test data restores, and apply required security patches.
• Support cybersecurity and ISO 27001 compliance by enforcing password policies, identifying vulnerabilities, and removing malware.
• Log and track support tickets, maintain IT hardware/software inventory, and prepare periodic performance and incident reports.
• Liaise with vendors for equipment repairs, warranty claims, and technical support.

• Windows 10/11
• Basic Linux commands
• Networking fundamentals (TCP/IP, VPN, DNS)
• Active Directory
• Office 365
• Remote desktop tools
• Web applications troubleshooting
• APIs troubleshooting
• Mobile app troubleshooting

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 2–3 years of hands-on IT support experience (experience in insurance or fintech environments is an added advantage).
• Ability to work under pressure, especially during go-live periods and month-end peaks.
• Willingness to work occasional overtime or remain on standby for critical system issues.