We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver results.

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IT Support Officer

Job Type

Full Time , Onsite

Qualification

BA/BSc/HND

Experience

2 years

Location

Nairobi

Job Field

ICT / Computer

What You’ll Actually Be Doing

Keep the Lights (and POS) On

• Own first- and second-line support across POS, ERP, pharmacy systems, and inventory platforms
• Ensure card payments, barcode scans, and receipt prints work every single time
• Support store openings with clean system rollouts

Debug Like a Pro

• Diagnose root causes — not just restart-and-pray fixes
• Troubleshoot hardware, network, and software issues with structured thinking
• Escalate smartly to vendors with clean issue logs and clear articulation
• Reduce repeat incidents through pattern recognition

Own the Network Layer

• Maintain LAN/WAN connectivity across branches
• Configure routers, switches, firewalls, and Wi-Fi access points
• Ensure CCTV and basic security infrastructure stay online
• Validate backups and recovery protocols

4. Hardware & Asset Discipline

• Deploy and configure desktops, laptops, printers, scanners, and peripherals
• Maintain a clean, up-to-date IT asset register
• Track warranties, licenses, and renewals
• Standardize device configurations across branches

Protect the Stack

• Enforce password and access control discipline
• Maintain endpoint protection and antivirus compliance
• Support data protection and basic cybersecurity controls
• Minimize exposure, reduce risk, tighten systems

What We’re Looking For

• Degree in IT, Computer Science, or related field
• 2–4 years hands-on IT support experience (retail or healthcare is a plus)
• Experience with POS and ERP environments
• Strong networking fundamentals (TCP/IP, DNS, DHCP — you speak fluent packets)
• Comfort in Windows environments and basic server management
• Vendor coordination experience
• CompTIA A+, Network+, or Microsoft certifications are a bonus; but practical troubleshooting skills matter more.

• Own first- and second-line support across POS, ERP, pharmacy systems, and inventory platforms
• Ensure card payments, barcode scans, and receipt prints work every single time
• Support store openings with clean system rollouts
• Diagnose root causes — not just restart-and-pray fixes
• Troubleshoot hardware, network, and software issues with structured thinking
• Escalate smartly to vendors with clean issue logs and clear articulation
• Reduce repeat incidents through pattern recognition
• Maintain LAN/WAN connectivity across branches
• Configure routers, switches, firewalls, and Wi-Fi access points
• Ensure CCTV and basic security infrastructure stay online
• Validate backups and recovery protocols
• Deploy and configure desktops, laptops, printers, scanners, and peripherals
• Maintain a clean, up-to-date IT asset register
• Track warranties, licenses, and renewals
• Standardize device configurations across branches
• Enforce password and access control discipline
• Maintain endpoint protection and antivirus compliance
• Support data protection and basic cybersecurity controls
• Minimize exposure, reduce risk, tighten systems

• POS systems
• ERP systems
• Pharmacy systems
• Inventory platforms
• Card payments
• Barcode scanning
• Receipt printing
• Hardware troubleshooting
• Network troubleshooting
• Software troubleshooting
• Vendor coordination
• LAN/WAN connectivity
• Router configuration
• Switch configuration
• Firewall configuration
• Wi-Fi access point configuration
• CCTV maintenance
• Backup and recovery protocols
• Desktop deployment and configuration
• Laptop deployment and configuration
• Printer deployment and configuration
• Scanner deployment and configuration
• Peripheral deployment and configuration
• IT asset management
• Warranty tracking
• License tracking
• Renewal tracking
• Device standardization
• Password management
• Access control
• Endpoint protection
• Antivirus compliance
• Data protection
• Cybersecurity controls
• TCP/IP
• DNS
• DHCP
• Windows environments
• Basic server management

• Degree in IT, Computer Science, or related field
• 2–4 years hands-on IT support experience (retail or healthcare is a plus)
• Experience with POS and ERP environments
• Strong networking fundamentals (TCP/IP, DNS, DHCP)
• Comfort in Windows environments and basic server management
• Vendor coordination experience
• CompTIA A+, Network+, or Microsoft certifications are a bonus