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Vacancy title:
IT Support Specialist
[Type: FULL_TIME, Industry: Manufacturing, Category: Computer & IT]
Jobs at:
Royal Mabati Factory Ltd
Deadline of this Job:
Monday, December 15 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Thursday, December 4 2025, Base Salary: Not Disclosed
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Learn more about Royal Mabati Factory Ltd
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JOB DETAILS:
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IT Support Specialist
We are seeking a proactive and technically skilled IT Support Specialist to provide hands-on technical assistance and ensure smooth day-to-day IT operations across all departments. The specialist will assist in implementing IT projects to enhance operational efficiency within our fast-paced FMCG environment.
Key Skills & Qualifications
- Bachelor's Degree or Diploma in Information Technology, Computer Science, or related field.
- Minimum of 3 years' hands-on IT support experience, preferably in FMCG or fast-paced operations.
- Strong knowledge of Windows OS, Microsoft 365, Active Directory, and networking fundamentals.
- Experience with ERP systems (e.g., SAP, Oracle, or similar) is an advantage.
- Experience supporting CCTV and tracking systems.
Key Roles/Responsibilities
- Provide first- and second-level technical support to end users (hardware, software, network, and systems).
- Diagnose, troubleshoot, and resolve IT-related issues promptly to minimize downtime.
- Install, configure, and maintain computer systems, printers, network devices, and applications.
- Monitor system performance and ensure data security through regular updates and backups.
- Support IT infrastructure, including LAN/WAN, servers, and business applications.
- Assist in planning and executing IT projects, including upgrades and rollouts.
- Document IT processes, incidents, and resolutions.
- Maintain an inventory of IT assets and ensure compliance with company IT policies.
- Support IT infrastructure, including LAN/WAN, servers, CCTV systems, vehicle tracking systems, and business applications.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
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