11 Degrees Consulting Limited is a renowned consulting firm based in Kenya, known for its innovative solutions and client-centric approach. Established with the vision of transforming businesses through strategic consulting, 11 Degrees Consulting has a strong track record of delivering results for its clients.

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IT Team Leader – ERP

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

5 years

Location

Nairobi

Job Field

ICT / Computer

Key Duties & Responsibilities

ERP Service Delivery & Governance

Provide centralized ERP support across multiple business units; standardize ERP processes and configurations; define and monitor SLAs; act as escalation point for ERP-related issues.

ERP Systems Management

Administer SAP Business One (HANA) and Zoho applications; manage multi-company configurations; coordinate system upgrades and enhancements; ensure system performance and availability.

Database & Infrastructure Administration

Manage SAP HANA and MSSQL databases; perform performance tuning and monitoring; ensure backups and disaster recovery readiness; maintain data integrity; administer Linux and Windows ERP environments.

Reporting & Automation

Develop standardized reports and dashboards; support financial consolidation; automate reporting processes to improve efficiency and accuracy.

User Support & Stakeholder Management

Provide Level 2/3 support; manage support tickets based on SLAs; engage stakeholders; conduct ERP user training.

Team Leadership

Lead and supervise the ERP support team; allocate resources; monitor performance; promote a service-oriented culture.

Qualifications & Experience

5+ years’ experience in ICT support

3+ years’ ERP systems support and management experience

Hands-on techno-functional experience with SAP Business One and Zoho

Experience managing ERP and cloud-related projects

Strong experience with SAP B1 HANA, MSSQL, Linux, and Windows administration

AWS or other cloud platform experience desirable

Strong understanding of ERP architecture, databases, integrations, and ICT service desk operations

• Provide centralized ERP support across multiple business units; standardize ERP processes and configurations; define and monitor SLAs; act as escalation point for ERP-related issues.
• Administer SAP Business One (HANA) and Zoho applications; manage multi-company configurations; coordinate system upgrades and enhancements; ensure system performance and availability.
• Manage SAP HANA and MSSQL databases; perform performance tuning and monitoring; ensure backups and disaster recovery readiness; maintain data integrity; administer Linux and Windows ERP environments.
• Develop standardized reports and dashboards; support financial consolidation; automate reporting processes to improve efficiency and accuracy.
• Provide Level 2/3 support; manage support tickets based on SLAs; engage stakeholders; conduct ERP user training.
• Lead and supervise the ERP support team; allocate resources; monitor performance; promote a service-oriented culture.

• SAP Business One (HANA) administration
• Zoho applications administration
• SAP HANA database management
• MSSQL database management
• Linux administration
• Windows administration
• AWS or other cloud platform experience
• ERP architecture understanding
• Database management
• Integrations management
• ICT service desk operations
• Team leadership
• Stakeholder management
• ERP user training

• BA/BSc/HND
• 5+ years’ experience in ICT support
• 3+ years’ ERP systems support and management experience
• Hands-on techno-functional experience with SAP Business One and Zoho
• Experience managing ERP and cloud-related projects
• Strong experience with SAP B1 HANA, MSSQL, Linux, and Windows administration
• AWS or other cloud platform experience desirable
• Strong understanding of ERP architecture, databases, integrations, and ICT service desk operations